Call Centre Planner
CALL CENTRE RESOURCE PLANNER
£24,000 with excellent benefits
A large and every exciting organisation with an excellent reputation all over the UK. This organisation has been nationally recognised several times for the outstanding service they provide and have recently received an award for being one of the top 25 employers in the UK.
Our Customer Service centre consists of 40 Advisors and we are seeking a Planner to Oversee scheduling and rota delivery, monitoring overall efficiency and suggesting improvements, monitoring holidays and service level agreements.
We are looking for someone who has worked as a force planner previously, someone who is technically minded and can help implement our new phone system. The ideal candidate will have worked within a call centre previously in a similar role.
We offer an excellent package and career opportunities.
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