Call Centre Superstars & Customer Service Specialists Job
About the Job
Are you a Call Centre Superstar? Are you an experienced Customer Service Specialist? Are you passionate about delivering exceptional customer service? Then we want to hear from you!
Kelly Services is seeking applications from experienced Call Centre Operators and Customer Service Specialists for exciting Call Centre roles that rarely come along on the Gold Coast! Our client encourages a dynamic work environment, ongoing training and support and career progression. These roles will require your flexibility to work around a 7 day p/week roster with shifts rostered through 6AM – 8PM, hours will vary from 15-30+ hours p/week.
Your day to day activities will include:
- High level of inbound/outbound calls (No sales!) to customers and our client’s technicians
- Liaise with customers to arrange for product installation
- Provide accurate information to technicians for product installation into clients homes
- Deal with general and technical calls, problem solving and rescheduling appointments
- Navigate computer systems to assist customer inquiries, customer information and provide Technician support
- Contact customers to ensure customer satisfaction
- General administrative tasks
- To be successful in these roles you will have:
- Demonstrated experience in a Call Centre or Customer Service environment
- A passion for providing exceptional customer service
- Strong communication, problem solving and organisational skills
- High level computer skills and efficiency in Internet navigation
- Flexibility to work around a 7 day p/week roster, hours between 6AM – 8PM
- Available to start immediately
- Willing to undergo a Police Check
If you are seeking a permanent role these positions are not suitable to you. It is essential you have contact names and landline phone number references for the last two years work history in order to be considered eligible for work with Kelly Services. It is also essential you have a current resume in MSWord format that lists the months and years you worked in each of your roles as well as the duties in all of these roles (ex. July 2006 - June 2008)
Please apply to Kim Howell by using the APPLY NOW button attaching your most recent resume and answering the selection criteria. No phone calls please.