Call Receiving Operator Job in Boston, Massachusetts US
Call Receiving Operator
Call Receiving Operator Location: AMR-Springfield, Mass. DIVISION ONLY Req #: Reports To: Communications Manager Posting End Date: On-Going: Accepting Applications for future recruitment needs Department: Communications FLSA Status: Non-Exempt POSITION SUMMARY: The AMR Springfield Mass. Call Receiving Operator functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Call Receiving Operator will offer pre-arrival instructions as indicated. Must be available to work shifts on days, evenings, nights and/or weekends. Essential Duties and Responsibilities: * Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch(and as customized by AMR) as a minimum standard of care. * Must successfully pass the EMD certification training within 6 mos of being hired. * Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols. * Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift. * Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned. * Must type a minimum of 32 WPM. * Responsible for generating applicable reports and checking for accuracy. * Familiarity with Greater Springfield area, preferred. * Other duties as defined by the formal job description ** CB DO NOT REMOVE **