Call Routing and Scheduling Sr. Associate Job in Eldorado Do Sul, Rio Grande Do Sul Brazil
· Comprehensive knowledge of a wide range of policies and procedures for the work area.
- Integrates knowledge and experience as a skilled specialist.
- Possesses broad knowledge of related processes, disciplines and/or technologies and their interdependencies.
- Possesses deep technical knowledge in area of specialization.
· Applies advanced principles, theories, concepts, and technologies as well as knowledge of related disciplines to solve problems and deliver solutions.
· Develops solutions to complex technical problems, which may impact multiple work areas.
- Probes beyond the stated situation to identify underlying issues and consider possible alternatives.
- Recognizes and acts on inconsistencies in data.
- May develop new techniques and procedures.
· Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations.
- Recommends and assists in the implementation of changes to policies / procedures as appropriate.
- Understands the implications of actions and decisions within work area and across teams.
· Resolves complex issues escalated from less-experienced team members.
· Receives general direction; work may be completed without pre-established procedures.
- Work guided by team requirements or department objectives.
· Establishes own priorities within general guidelines.
- Coordinates resources and activities as needed to achieve deadlines and results.
- Finds ways to improve efficiency, quality and service of ongoing work.
· May provide direction/coaching to less experienced team members.
· May act as lead on small projects.
· Contributes to area through the quality and efficiency of work.
- May contribute to the area by ensuring the accuracy of others’ work.
· Applies communication skills to interpret technical information or to provide technical advice/guidance.
- Builds trust; explains the rationale behind processes, approaches and decisions.
- Anticipates future needs based on past transactions.
· Able to accurately and effectively communicate subject-matter specific and/or technical topics to an audience unfamiliar with the nuances of the discipline.