Car Technical Advisor Job in Eden Prairie 55344, Minnesota Us
Business Segment
Capital - Americas
About Us
GE Capital Americas: At GE Capital Americas, we’re redefining what’s possible. Whether it’s providing financing to purchase, lease and distribute equipment, or supplying our clients with the capital needed for their real estate and corporate acquisitions, refinancing and restructurings, the GE Capital Americas teams are dedicated to turning imaginative ideas into leading financial products and services that support the success of businesses worldwide.
GE Capital Americas is the top leasing company in North America and a leader in U.S. corporate finance. Here you’ll work with the most talented people in the industry, employing world-class processes to execute projects with real impact. If you’re an enthusiastic self-starter and a driven, creative, flexible problem-solver, then join GE in creating the next generation of financial products that will keep the world of business moving forward for generations to come.
imagination at work…
GE is an Equal Opportunity Employer.
GE offers a competitive salary, outstanding benefits the professional advantages of an environment that supports your development recognizes your achievements.
GE offers an inclusive environment where employees have the opportunity to succeed and diversity is embraced as a competitive advantage in the marketplace.
The passion that our people bring to their work extends to their private worlds, and GE encourages a healthy balance between the two.
GE values education and is dedicated to providing the tools and training for your professional development.
Role Summary/Purpose
In your role as Technical Advisor, you will answer questions, resolve issues and process approvals related to the maintenance of Fleet vehicles in a professional inbound / outbound customer service call center environment. Our customers rely on your expertise to when making decisions about the care of their vehicles.
Essential Responsibilities
Interact with suppliers (dealerships, national accounts and independent garages) utilizing mechanical expertise to negotiate maintenance and repair cost savings and warranties for Fleet customers
Answer incoming calls to validate issues, repair history and pricing
Initiate and execute best practice sharing and process improvements with team
Mechanic, Service Writer, Technical Advisor, and Auto Automotive
Qualifications/Requirements
Basic Requirements:
High school diploma or GED
Customer service experience
Two years experience or training as an automotive mechanic, service writer or similar capacity
Strong background in the automotive field
Flexible to work varying schedule to meet the needs of a 24/7/365 call center and may require working evenings, weekends or holidays
Eligibility Requirements:
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.
Must submit your application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this job opening.
Must have unrestricted authorization to work in the United States.
Must be willing to comply with pre-employment screening, including but not limited to, drug testing, reference verification and background check.
Must be willing to work out of Eden Prairie, MN.
For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization.
Desired Characteristics
Excellent oral and written communication skills
Accurate typing skills and ease with using multiple computer applications simultaneously
Automotive ASE certification
