Car Technical Advisor Job in Eden Prairie, Minnesota US
Car Technical Advisor
Job Description Job Number: 1493996 Business GE Capital Business Segment: Capital - Americas About Us: GE Capital Americas: At GE Capital Americas, were redefining whats possible. Whether its providing financing to purchase, lease and distribute equipment, or supplying our clients with the capital needed for their real estate and corporate acquisitions, refinancing and restructurings, the GE Capital Americas teams are dedicated to turning imaginative ideas into leading financial products and services that support the success of businesses worldwide. GE Capital Americas is the top leasing company in North America and a leader in U.S. corporate finance. Here youll work with the most talented people in the industry, employing world-class processes to execute projects with real impact. If youre an enthusiastic self-starter and a driven, creative, flexible problem-solver, then join GE in creating the next generation of financial products that will keep the world of business moving forward for generations to come. imagination at work - GE is an Equal Opportunity Employer. - GE offers a competitive salary, outstanding benefits the professional advantages of an environment that supports your development recognizes your achievements. - GE offers an inclusive environment where employees have the opportunity to succeed and diversity is embraced as a competitive advantage in the marketplace. - The passion that our people bring to their work extends to their private worlds, and GE encourages a healthy balance between the two. - GE values education and is dedicated to providing the tools and training for your professional development. Posted Position Title: Car Technical Advisor Career Level: Experienced Function Financial Services Operations Function Segment: Customer Service Location: United States U.S. State, China or Canada Provinces: Minnesota City: Eden Prairie Postal Code: 55344-3889 Relocation Assistance No Role Summary/Purpose: In your role as Technical Advisor, you will answer questions, resolve issues and process approvals related to the maintenance of Fleet vehicles in a professional inbound / outbound customer service call center environment. Our customers rely on your expertise to when making decisions about the care of their vehicles. Essential Responsibilities - Interact with suppliers (dealerships, national accounts and independent garages) utilizing mechanical expertise to negotiate maintenance and repair cost savings and warranties for Fleet customers - Answer incoming calls to validate issues, repair history and pricing - Initiate and execute best practice sharing and process improvements with team Qualifications/Requirements: Basic Requirements: - High school diploma or GED - Customer service experience - Minimum of 2 years experience or training as an automotive mechanic, service writer or similar capacity - Strong background in the automotive field Eligibility Requirements: - YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT. - Must submit your application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this job opening. - Must have unrestricted authorization to work in the United States. - Must be willing to comply with pre-employment screening, including but not limited to, drug testing, reference verification and background check. - Flexible to work varying schedule to meet the needs of a 24/7/365 call center and may require working evenings, weekends or holidays - Must be willing to work out of an office in Eden Prairie, MN. For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization. Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics - Excellent oral and written communication skills - Accurate typing skills and ease with using multiple computer applications simultaneously - Automotive ASE certification - Fluent Spanish speaker Section 19 Job YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.