Care Support Lead Job in Virginia Beach 23462, Virginia US
Join a growing organization that is changing the way America ages! CareFamily is revolutionizing home care for seniors by connecting families seeking care with professional caregivers in their area. CareFamily is seeking an experienced professional to manage the experience of individuals looking for senior care through our system. The Care Support Manager will be responsible for developing a department to address the needs of CareFamily customers and for promoting superior customer service standards.
Position Title – Care Support Manager
Status (Full Time/Part Time/Salaried/Hourly) – Full Time, Salaried
Major Duties Responsibilities –
· Manage all aspects of the care seeker experience with CareFamily – including but not limited to:
o Care seeker retention
o Care seeker registration support (including employer set up)
o Care seeker care plan support
o Assisting care seekers with caregiver selection
o Ongoing system support for care seekers
· Work with technology team to ensure that the care seeker experience is efficient and effective
· With the technology and executive team to develop relevant reporting needed to determine success
· Lead efforts to ensure that all established goals and objectives for care seekers are accomplished
· Coordinate the resolution of care seeker related problems, grievances, and inquiries
· Act as secondary contact for care seeker related partners
· Manage care seeker administration staff and coordinators, facilitating their development and performance
· Work with the Operations Director, implement projects key to the care seeker experience.
Education Requirements – Bachelor's Degree in related field preferred
Skill Requirements – Strong interpersonal skills; Excellent oral and written communication; Experience working with internet technology and Microsoft office software; strong problem solving skills
Work Experience Requirements – 3+ years management level experience, background working with seniors and family desirable
From time to time this job description may change as the company determines. This job description does not create a guarantee of assignments, specific duties and responsibilities or employment.
