CASE MANAGER ASSISTANT- MORTGAGE COLLECTIONS recruitment
Background to Role:
Mortgage Collections is responsible for the collections function for all of the Bank’s mortgages. Individual customer exposures in excess of €1m are managed by a dedicated team of Mortgage Collections Case Managers and their Assistants. Mortgage Collections manage distressed mortgage portfolios from initial arrears through to enforcement of security and all other legal remedies.
The Case Manager Assistant will support the Case Manager in the management of a distressed mortgage portfolio. A key element of the role will be working closely with Case Managers to ensure that all customer relationships within the Portfolio are managed through their current difficulties, whilst minimising risk and loan losses by ensuring a clear and appropriate strategy is in place for each customer. Case Manager Assistants are charged with the execution of all administrative matters relating to the portfolio.
This role will provide an excellent career development opportunity for applicants who can demonstrate existing key requirement and who wish to develop their core credit and relationship management skills. On this basis candidates should be high performing, self-motivating, career driven individuals.
Key responsibilities:
- Supporting the case manager in the overall management of a dedicated portfolio of clients.
- Attending, with Case Manager, regular customer (and/or their third party representatives) face to face meetings.
- Assisting in the development of work-out strategies for each connection.
- Direct contact with external providers such as Solicitors, Receivers, Estate Agents in implementing approved debt management strategies.
- Setting up and maintaining an effective diary system for follow up and actions relating to receipt of information in a timely and complete manner
- Assist with customer interviews / preparation of credit papers
- Point of contact for customers on all queries and general administration such as drafting customer and third party correspondence and maintaining up to date, orderly case files
Credit and risk management
- Assist in the implementation of the bank’s credit policy, operating in a fully compliant manner, ensuring all legislative and regulatory requirements are met
- Assist in the development of clear and appropriate risk strategies for customer relationships.
- Contribute to the Unit’s attainment of satisfactory audits and credit reviews
- Develop a strong working relationship with various units within the bank
- Provide support to the Case Manager with the daily and on-going management of credit, including analysis of financial information
- The ability to analyse data and provide accurate MI
Engagement with customers and professional advisers
- Assisting in the collation of customer financial information/Standard Financial Statements in conjunction with customer forbearance requests
- Creating professional working relationships founded in dignity respect
- Build and maintain positive relationships in all internal and external interactions. Liaise with internal departments including Retail Credit, Business Banking and all Third Party Agents
Key requirements (essential):
- Highly motivated with an ability to work under pressure and meet tight deadlines.
- Sound commercial judgement and excellent decision making skills.
- Financially astute
- Strong numerical, analytical skills and report writing skills.
- Good team player, willing to share knowledge and coach/mentor more junior staff
- Strong IT skills – Word and Excel.
- Strong organisational / administration skills
Key requirements (desirable):
- Experience in Collections and/or Legal enforcement
- It would be an advantage to be accredited in Home Loans and Regulations.
Contact: Dave MacKenzie 01 6610444 dmackenzie@lincoln.ie
Please submit your CV in Microsoft Word format.