Cashier/Receptionist, Grade 3 Job in Martinez, California US
Cashier/Receptionist, Grade 3
The cashier/receptionist is a member of the health care department team who functions under the direction guidance supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets checks in all patients reporting to the medical office in a professional courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients w/ questions concerns. Requires extensive use of the computer. Essential Functions: - Greet assist patients that present - Follow appropriate patient registration/check-in policies procedures. Verify /or update all demographic information. - Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc. - Check in patients by following check-in policies procedures using the check-in systems or manual visit records when the systems are down. - Determine patient's membership/benefits according to the benefit display - Create accounts as necessary. - Capture populate workers comp data on the correct screens select the correct coverage as necessary - Use notes function where applicable to document prepayments - Obtain a patient medical record number when necessary - Order Health Plan cards as needed. Collect co-pays fees. Inform patients of available payment options. - Generate appropriate encounter forms per procedure electronically or manually if the system is down - Direct patients to appropriate area after the check-in process is completed. - Check out patients by following checkout policies procedures using the checkout systems or manual visit records when the systems are down, if applicable. - Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, industrial patients. - Initiate complete required forms for all appointments per policy. - Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 /or service codes in order to collect appropriate revenue - Assist patients by:Explaining co-pays/applicable fees, Providing facility directions. Referring to other departments administrative services for further information, e.g., Member Services, Med Secretaries, Bus Office. Initiating completing appropriate forms as needed. Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP. - Maintain the patient will-call area box if applicable - Communicate w/ clinical business office staff as needed - Cash Handling, Reconciliation Deposit - Handle cash according to the Cash Handling Responsibility Agreement - Comply w/ all applicable cash handling policies procedures (see reference list) - The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, all keys assigned for cash control. - Obtain, secure, ensure sufficient denominations to provide change. - Reconcile shift deposit funds according to the Cash Handling Responsibility Agreement Qualifications: Basic Qualifications: - 6 months work experience - High School Diploma/GED - Basic knowledge use of computer computer keyboard - Passing of a PC skills assessment - Communicate w/ health care providers, staff, patients visitors - Professional phone etiquette - Ability to read follow instructions, short correspondence, memos - Ability to multi-task, organize, manage time prioritize workflow in a complex environment - Knowledge of computer computer keyboard - Must be willing to work in a Labor Management Partnership environment - Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility Agreement Skills Testing: Passing of a PC skills assessment