Casualty Claims Process Manager Job in Walnut Creek, California US
Casualty Claims Process Manager
AAA Northern California, Nevada Utah Insurance Exchange is one of the largest branded AAA insurance companies and one of the top personal lines insurance companies in the United States. Our vision is to be the #1 insurer for AAA members across the AAA markets we serve. We provide automobile, homeowners, and other personal lines insurance products to AAA clubs in 23 states and the District of Columbia, and serve more than 17 million AAA members nationwide. We are rated A+ by A.M. Best and earned $2.6 billion in revenue in 2010.
The Casualty Process Manager is accountable for the results of the Casualty Line of Business within the Claims organization and is end-to-end owner of consulting and process activities for the discipline
Responsibilities Include:
- Identifies and facilitates process improvement facilitation.
- Drives alignment and consistency of process in the casualty discipline.
- Identifies and incorporates best practices to drive continuous process and procedure improvement.
- Identifies informational needs and creates effective communications (periodic, targeted and focused) inside and outside of the Claims department.
- Functions as clearly defined Subject Matter Expert for the casualty line.
- Accountable for the results of casualty line of business, including customer satisfaction, quality/accuracy and efficiency.
- Oversees vendor relationships and is accountable for all casualty vendor results.
Approximately 60-80 percent of time spent on the job may involve the use of a personal computer. May travel by car, plane or other form of transportation to conduct business.
Knowledge, Skills Abilities
Required:
- Bachelor's degree in related area (Business, insurance or related field) or an equivalent combination of education and experience
- 10+ years Claims experience in handling progressively more complex cases in the Casualty discipline
- Litigation experience
- Knowledge of multi-state and federal insurance regulations
- Comprehensive understanding of automobile repairs, insurance contracts and regulatory process
- Ability to prioritize work, organize time, and balance multiple projects
- Ability to supervise employees in a virtual environment
- Effective inter-personal and negotiating skills and the ability to interact with others in a professional and tactful manner
- Working knowledge of changes and developments in the insurance industry
- Effective decision-making skills
- Solid organizational, analytical and problem-solving skills
- Ability to work with inside and outside vendors
- Excellent leadership, strategic mindset, interpersonal, influence management, negotiation, coaching/mentoring, development and team building skills
- Ability to direct and manage department activities and assess goals for individuals and department
- Knowledge of claims operations and workflow analysis
- Ability to recognize process, staffing and resolution improvement opportunities and proactively implement solutions
- Advanced decision making, organizational, planning and problem solving skills
- Valid automobile operator's license may be required depending on assignment
Preferred:
- Claims supervisory or management experience
- CPCU designation; Associate in Claims; Associate in Management
