Center Manager Job in Edmonton T5J3S4, Alberta Canada
Center Manager
The Regus Group is the world’s largest provider of outsourced workplaces, including executive suites, meeting rooms, conference rooms, video conferencing studios and training rooms for companies of any size. The Regus Group network has 1,200 business centers in 95 countries. We offer competitive salaries, excellent benefits and the opportunity for internal career advancement.
We help our clients break boundaries across the globe so that they can work whenever, however and wherever they want to whether it’s on the road, in the office or from home. At Regus, we provide an environment that removes the boundaries not just for our clients but also for our Team Members.
For our Team Members, working without boundaries means greater freedom, creativity and professional growth. We guide our Team Members with a culture of limitless boundaries, believing that dedication and hard work should be rewarded and that individual passion is the key motivator in building a strong team environment.
If you are looking for a motivating career environment that is not just a place to go, but the place to be and have:
- A passion for working with people.
- A magnetic personality.
- A preference for organized chaos.
Consider starting a career with Regus as a Center Manger
The Center Manager is responsible for ensuring the customer experience is exceptional throughout every part of the business center at every period in the day. In conjunction with the center team the CM ensures that all clients needs are handled effectively and efficiently. The CM oversees the center team ensuring that every Team Member is playing their part in consistently delivering a superior customer experience to existing and potential clients. The CM drives revenue for the center through renewals and expansions of existing clients. Ultimately, the actions and service provided by the CM, are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus. The CM directly supervises the center teams.
Key Responsibilities:
- Directs the day-to-day workflow in the center by overseeing, prioritizing and delegating to center staff in order to meet deadlines and service levels.
- Builds strong relationships and is visible with clients to increase revenue for the center through renewals and expansions.
- Continually seeks ways to maximize service revenue in the center.
- Serves as the first line of escalation and resolution of client concerns in conjunction with the Area Manager/Area Director, as needed.
- Key focus on client retention, through providing the “wow” factor to our clients by taking pride in continually keeping the center “show ready” by ensuring the business lounge/cafe, conference rooms and other common areas are spotless and prepared for our next guests at all times through personal efforts and effective utilization of the center team.
- Serve as a resource in assisting clients within the center; whether performing complex administrative tasks and projects, showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
- Conducts the move in questionnaire (MIQ) and new client orientations while seeking to build relationships with the clients in an effort to build awareness and usage of administrative support/services.
- Serve as a daily contact for clients seeking information, assistance or recommendations through consistently walking the center and networking with the clients in order to build strong relationships and generate referrals; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
- Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.
- Provide the image and service representative of a million dollar business center through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment.
- Serves as a backup for all center positions.
Key Position Requirement
- At least 3 years of prior work experience in a business to business customer service industry or 2 years of experience with Regus with previous face-to-face client interaction.
- Minimum of 2 years inside or outside sales experience
- Solid organizational skills, including the ability to prioritize and multi-task
- Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- Ability to communicate effectively and professionally
- Strong people management skills
- Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
- Ability to operate basic office equipment
- High School Diploma or equivalent