Center Manager Job in Laramie 82070, Wyoming US
The Center Manager is responsible for managing the overall operations at a mid-volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives.(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) - Achieve company objectives for sales and profit performance and customer experience objectives within the Center - Direct supervision of team members, including responsibility for: - Hiring of all team members and monitoring new hire orientation procedures - Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up) - Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment - Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team member - Ensuring a positive customer experience - Ensure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies - Monitor and direct marketing activities within center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etc - Recommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materials - Ensure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of center - Ensure team members within center are consistently applying FedEx Office Policies and Procedures - Ensure center cleanliness and execution of internal processes - All other duties as needed or required
Qualifications
MINIMUM QUALIFICATIONS AND REQUIREMENTS: - Bachelor’s Degree or equivalent experience - 3+ years of related retail experience, including 1+ years of prior progressively responsible supervisory experience required - Advanced level of reading, writing and mathematical ability - Proven ability to lead, direct and supervise - Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel - For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check - For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: - Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities - Ability, on a consistent basis, to maintain attention and concentration for extended periods of time - Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members - Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members - Ability, on a consistent basis, to perform work activities requiring cooperation and instruction - Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure - Ability, on a consistent basis, to work within the appropriate level of independence QUALITY DRIVEN MANAGEMENT (QDM): (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.) - Suggests areas for improvement in internal processes along with possible solutions - Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility - Applies Quality concepts presented at training during daily activities - Supports FedEx Office’s Quality initiatives
Benefits
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