Central Control Team – Fund Services Dublin recruitment
Position Description
1. Job Purpose:
Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administor. Investor Services (IS) lies at the heart of this commitment.
The global Investor Services team is charged with providing a best in class service to both our clients and their investors.
The desired candidate will play a key role in the following:
• Processing standing data changes on investor accounts.
• Performing certain Anti-Money Laundering checks.
• The distribution of Offering Memorandum to potential investors.
• Providing investors and their nominee’s automated distribution of statements, contract notes and other documentation.
• Assisting in the production of MIS and other internal operational reports that assist in the effective operation of the team.
• Providing Auditors of investors with Audited Financial Statements.
The role is key to the delivery of these services.
Responsibilities include:
• Providing day-to-day investor services to both the Fund Manager and the investors in the fund.
• Processing investor activity with a focus on accuracy and attention to detail.
• Keeping line management appraised of operational issues.
• Providing an effective daily hand over of processing between Mumbai, Westchester and Dublin.
• Participate in global projects including system enhancements and data conversions.
2. Principle Accountabilities:
Service Delivery -
• Monitor the receipt of client and investor information through fax and email.
• Ensure that all investor activity is processed in a timely and accurate manner.
• Ensure that all follow up queries to investors are handled in an appropriate manner.
• Handle routine email and fax queries from investors and fund managers in a professional and prompt manner, escalating where appropriate.
• Provide investors and their nominees with statements, contract notes and other documentation.
• Produce MIS and other internal operational reports that assist in the effective operation of the team.
• Ensuring that the records of the fund are maintained in a complete and organised manner.
• Provide Auditors with Audited financial requests.
• Keep management in Mumbai, Westchester and Dublin appraised of operational issues.
• All of the above should be carried out in compliance with the Service Level Agreements agreed with each client.
Compliance -
Investor servicing requires compliance with a range of policies. Over time the IS Rep will be expected to have:
• A detailed knowledge of the offering documentation for the funds being serviced.
• A thorough knowledge of our internal policies and procedures.
Projects -
The candidate will play an important role in various IT and Operational Projects. These activities include participating in the inconversion of records from other administrators.
Skills Required
• Good administrative and organisational skills with a particular focus on accuracy and attention to detail.
• Transfer Agency experience desirable.
• An ability to work under pressure and an ability to cope with increased work loads at month-end.
• An ability to work as part of a virtual team that is spread across different time zones and geographies.
Morgan Stanley is an equal opportunities employer and is committed to fair treatment, regardless of background.
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