Central Station/Customer Service Representative Job in Hagerstown 21742, Maryland US
Central Station Operator/
Dynamark Monitoring, Inc. is a rapidlygrowing local provider of security and fire monitoring, video security and managed access control. Our Central Monitoring Center is U/L listed and Five Diamond Certified by CSAA placing us in the top 2% of monitoring centers nationwide.
Currently, we are seeking quality Central Station/Data Entry Operators with security or customer service industry experience to work in our Hagerstown, Maryland location. We have several immediate openings for full-time associates. Our Central Station Operators provide excellent customer service, treating each customer with respect and integrity. If you have the passion for service excellence, we would like to have you join our Five Diamond Team of Professionals.
Position Description:
• Monitor and dispatch incoming alarm signals
• Update alarms after dispatch
• Accurate Data Entry
• Answer incoming calls from customers
• Various other projects and duties as assigned
Requirements:
• 2 years experience as a Central Station Operator or Customer Service Rep
• Excellent Phone, Computer and Customer Service skills
• Ability to work a flexible schedule
• Ability to deal with urgent matters in a calm professional manner maintaining service excellence
• Ability to multi-task and prioritize workflow
• High degree of accuracy
• Meet all UL and CSAA requirements to a passing level
• Clear communications with customers, team members, and field technicians
Bi-lingual spanish a plus
All candidates must pass a background check and drug screening test
We aer a 24 hours business so all shifts are needed
Excellent benefit package incluing Health, Dental and Vision
If you would like to be part of and exciting, fast paced career.
Please contact us at jobs@dynamarkmonitoring.com
We are a Equal Opportunity Employer