Centre Director Job in Bluffton 29910, South Carolina US

JOB SUMMARY

This position is responsible and accountable for the business activity, strategic direction and profitability of a Jenny Craig Centre. Determines staffing requirements for the Centre and performs selection interviews. Directs employees on adherence to Jenny Craig policies, procedures and practices. Determines, approves and coordinates training to develop employees. The CD is expected to meet all service standards, operational procedures, and Human Resources requirements through adherence to the Company’s

mission, vision and values.

 

ESSENTIAL JOB DUTIES

Responsible and accountable for developing Centre staff; ensures communications and support filter to all positions; accountable for Consultants, Program Directors and Program Consultants meeting minimum Company standards for PPH; *oversees the preparation and presentation of employees’ performance reviews. *See Performance Expectations below. Follows steps of Progressive Discipline to change

negative work behaviors/performance; directs employees’ adherence to Company policies, procedures, mission, vision and values. Develops Direct Reports (19), Confronting Direct Reports (13)

 

Responsible and accountable for staffing to meet the needs of the Centre; evaluates skill and talent to match positions with appropriate employees; implements effective scheduling to meet service and safety requirements and to manage payroll expenses as per Company expectation for Centre volume. Hiring and Staffing (25)

 

Responsible and accountable for consistently meeting profitability growth and fiscal growth goals above Market results two out of three months in any given quarter.  Steadfastly pushes self and others to meet or exceed service, operations and revenue goals. Drive for Results (53)

 

Responsible and accountable for building effective teams; creates strong morale and spirit in his/her team; fosters open dialogue; lets people be responsible for their work; creates a feeling of belonging in the team, keeps team well informed, manages diversity well and controls turnover (maintains 80% of Certified New Hires for a minimum of 120 days). *See Performance Expectations. Building Effective Teams (60), Informing (27)

 

Responsible and accountable for upholding strong business ethics; upholds the Basic Principles during both good and bad times; does not compromise Business Ethics for personal gain; applies fair and consistent treatment to all employees; is sensitive to and provides a work environment free of all forms of discrimination and harassment; abides by the Company’s Standard of Conduct and Business Ethics and Company Values. Business Ethics (22)

 

Responsible and accountable for meeting the expectations and desires of customers; helps employees to see the relationship between revenue and service goals; establishes and maintains effective relationships with customers through “use of silver platter service standards”; is able to effectively resolve customer complaints. Customer Focus (15), Drive for Results ((53), Business Acumen (5)

 

Accountable for overseeing employees’ performance including preparation and presentation of performance reviews for direct reports. Responsible for merit increase recommendations and executing disciplinary actions of direct reports when needed.

 

Practices, enforces and complies with all policies and procedures as outlined in the Jenny Craig Safety Policy/Safety Manual, Operations Manual and Human Resources policies; completes the safety inspection log; ensures two employees are in the Centre at all times.

 

PERFORMANCE EXPECTATIONS (MINIMUM LEVELS)

Centre Directors are responsible for achieving 100% of monthly quota or above Market two out of three months per quarter.

 

Centre Directors are responsible for ensuring that their Centre is a minimum of 15% profitable and achieves corporate issued fiscal growth goals.

 

Centre Directors are responsible for the Centre generating a minimum of 15% of the Centre’s monthly quota from “Sales Deposit.”

 

Centre Directors are responsible for maintaining 80% of Certified New Hire Employees in their Centre for a minimum of 120 days after New Hire.

 

Centre Directors are responsible for utilizing the 60-Day Planner for New Hires and conducting employee reviews on a quarterly or annual basis.

 

Centre Directors are expected to manage payroll expenses by utilizing and scheduling by the provided Staffing model and Productivity target worksheets.

 

Centre Directors must work a minimum of one (1) Saturday per month and a minimum of closing 2 nights per week.

 

NON-ESSENTIAL JOB DUTIES

Must perform similar and incidental duties as assigned or directed by the position.

 

JOB QUALIFICATIONS

Education and Experience:

High school diploma or general education degree (GED); some college and/

or previous management training experience preferred.

 

Language Skills:

 

Mathematical Skills:

·         Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

·         Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

·         Ability to handle money, making change correctly, and balancing deposits.

 

Reasoning Ability:

·         Ability to define problems collects data, establish facts, and draw valid conclusions.

·         Ability to interpret an extensive variety of information and reports.

·         Ability to interpret basic filing systems and accurately store and retrieve data.

 

Other Skills and Abilities:

·         Ability to work in a fast paced environment.

·         Ability to work flexible hours that include split shifts, evenings, holidays, Saturdays and Sundays.

·         Ability to work with Internet, Microsoft Office; ability to use Outlook.

·         Ability to be an effective team player and be empathetic.

 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform these essential functions:

 

·         While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit.

·         The employee is occasionally required to use hands to handle and feel objects, tools or controls, reach with hands and arms, and to stoop, kneel or crouch.

·         The employee must frequently lift and/or move up to 10 lbs and occasionally lift up to 30 lbs.

·         Specific vision abilities required by this job include close vision and color vision to complete paperwork, use the computer and interface with clients and staff.

·         May require periods in front of a Visual Display Terminal (VDT).

 

Environmental Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform these essential functions:

 

·         While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.

·         The noise level in the work environment is usually moderate. The noise is due to interfacing with clients and staff.

·         All Jenny Craig Centres are smoke-free environments. Time is spent in a climate-controlled area with proper lighting, ventilation and keyboard set-up.

·         Travel is required; car and airplane.