CFS CS Team Coach

Business Unit

The Client Services division is responsible for looking after the day to day interactions we have with our clients - both advisers and investors.

CS has a contact centre, where our clients call to ask questions or make alterations to their accounts. We also have many administrators who act on instructions we receive from our clients by phone, letter or email and make changes or move money on their behalf.

Our contact centre and administrators are assisted by other teams who balance the books, train staff and monitor and maintain our systems.

This role is part of our Investor Administration area and is in a team which focuses on all elements of training, including design, delivery and assessment.

Purpose

As a Team Coach you will be a key member of the area's leadership team. Investor Administration has six team coaches looking after nine teams performing different administrative functions.

You'll encourage excellence in both administration and service performance resulting in effectively trained staff who process work efficiently and accurately with a strong focus on customer satisfaction.

You'll deliver a range of staff learning and development activities by monitoring, assessing and reporting on performance quality. Your ongoing discussions with individuals and team presentations will be delivered in an engaging and professional style.

You will continually look for ways to improve the processes and procedures we use.

Work of the role

You will be highly motivated with the ability to achieve targets in a busy and customer focused environment. You must be a patient and effective coach/presenter, computer literate and above all have a strong focus on customer service which is inherent in everything we do.

You will be responsible for:

Experience and Qualifications

Features Benefits

Client Services is a vibrant, customer-focused and high integrity culture. We will continue to invest in people development, talent management and making the place committed to diversity, safety and one where our employees are proud to work.

Here are some of the great employee benefits available to employees:

How to Apply:

Advertised:

22 Oct 2013 Aus. Eastern Standard Time

October 23, 2013 • Tags:  • Posted in: Financial

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