Change Control Analyst II Job in Saint Louis, Missouri US
Change Control Analyst II
JOB SUMMARY Coordinates scheduled network maintenance to minimize risk and exposure to the Charter Network and revenue customers. Coordinates with field technicians to identify the impact and assemble the details necessary to communicate to all departments involved in scheduled maintenance. Prepare detailed reports noting status of the maintenance tickets and assess trending data. ESSENTIAL FUNCTIONS OF THE POSITION Actively and consistently support all efforts to simplify and enhance the customer experience Facilitates the Network Protection Policy to minimize risk and exposure to network and revenue customers Ensures maintenance tickets are accurately submitted with required data to meet compliance and are designed to improve the stability of the network or provide controlled expansion or addition of services and/or network equipment Provides analytic oversight of maintenance tickets to manage and alert to resource or cross service collisions, analyzes the overall impact to customers across a converged network Responsible for attending change management calls to assist gaining collective approvals, and impact and risk assessments for the Divisional and Enterprise wide change activities Assists with coordinating and facilitating vendor and carrier maintenance activities to ensure successful execution and completion Recommends changes to procedures and operations; suggests enhancements to systems used by the Change Control Office Responsible for the observation and alert of non-compliance of the Network Protection Policy to drive proactive, preventive maintenance and influence effective and efficient performance management practices Tracks and assesses metrics based on trending data and provide reports relative to scheduled maintenance activities on the network PREFERRED QUALIFICATIONS Skills/ Abilities and Knowledge Strong knowledge of cable and telecommunications products and services Strong understanding of networking fundamentals Broad knowledge of network field Strong ability to track and assess metrics Education Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience Related Work Experience 3 to 5 years experience in Network Operations or related field WORKING CONDITIONS Office Environment