Change Management – Offshoring recruitment
Main Duties
Forecasting
Forecast and Prepare current and accurate forecast of costs, cashflow, timescales and resource requirements and agree with the Project Board
Risk Management
Identify and manage all programme/project issues and risks including their appropriate escalation and contingency management.
Planning
Identify all products and tasks associated with their completion. Prepare and maintain detailed and accurate project and resource plans, with current estimates for activity completion.
Monitoring Control
Monitor and control the use of resources and funds against the original budget or, where appropriate the latest allocation. Implement robust change control mechanisms, and ensure these are understood by everyone associated with the project/ programme, and rigorously adhered to. Provide regular and accurate progress reports and updated plans on a monthly basis to the senior Change Lead/ Functional Lead and to the relevant governance committees. Ensure that operational support people, where appropriate, are adequately trained and prepared for implementation of the solution, that the operational handover is well planned and managed, without any adverse effect on existing systems and processes, and that all SLA requirements are met.
Person Requirements
Resource Management
Allocate resources in an effective manner that ensures project delivery, while developing skills and experience of the people on the programme/ project, both within Change, and BAU.
Agree resource plans with the senior Change Lead/ Functional Lead and manage the recruitment of staff, contractors and external consultants, as appropriate. Monitor and control the development, training, motivation and appraisal of all staff, ensuring objectives are set and reviewed according to project and departmental schedules. Provide assistance to less experienced staff by acting as a mentor, giving guidance and supporting on the job training, as appropriate.
Provide coaching and mentoring to junior colleagues, transferring skills and expertise as required to ensure delivery against targets and continuing professional and personal development. Provide objective feedback and input into formal Performance Development Reviews of all direct project reports, whether these are assigned from the Operations Change Resource Pool, or from the business line or other functions. Act as workstream, project, programme, or team manager and conduct Performance Management assessments.
Stakeholder Management
Influencing across all senior levels of the organisation:
Ensure absolute clarity on the full range of stakeholders impacted by the project/ programme, and the level of involvement/ buy-in, and communications needed.
Understand the expectations of all stakeholder groups and individuals; manage towards their expectations and frequently communicate across the project team.
Put measures in place to monitor against stakeholder expectations and formally review these with stakeholders to ensure their requirements are met
Person Requirements
High level of familiarity with Project and Programme Management
• Planning: Strong skill in project and programme planning and forecasting
• Leadership and Communication: Demonstrate a range of styles and techniques in leadership and communications, including influencing and negotiating
• Value-based business perspective: Appreciation of the strategy and of commercial consequences of project management delivery/decisions
The successful candidate will possess a demonstrable track record within the project management space, working on a variety of relevant projects with successful delivery. The ideal candidate will have experience of stakeholder management and strong governance controls, and be disciplined and experienced in budget management preferably in a large multinational corporation. The right candidate will have a strong command of project and programme management techniques. The successful candidate will have financial services experience with an understanding of a complex Operations environment.
Managerial experience
The right candidate will have proven people management skills to include selecting, building, and developing teams to meet project/ programme objectives.
Academic and professional qualifications
A high quality degree level education, and an excellent general academic track record.
Language skills
Fluency in English is essential, and strong written and verbal communication skills are a critical requirement for the role.
Personal attributes
The ideal candidate will be change and action orientated with a focus on continuous improvement in all areas of responsibility. The ideal candidate will be highly energetic and delivery focused, with the ability to deliver quality results with a challenging but positive and influential style. The right candidate will be a relationship builder with a reputation for integrity, evoking rapid trust and confidence in clients, colleagues and team