Chargeback Analyst Job in Minnetonka 55343, Minnesota US
Digital River, founded in 1994, is a global leader in e-commerce outsourcing that builds and manages online businesses for more than 40,000 software publishers, manufacturers, distributors, and online retailers. Its multi-channel e-commerce solution, which supports both direct and indirect sales, is designed to help companies of all sizes maximize online revenues as well as reduce the costs and risks of running an e-commerce operation. The comprehensive platform offers site development and hosting, order management, fraud prevention, export controls, tax management, physical and digital product fulfillment, multilingual customer service, advanced reporting and strategic marketing services.
We are a publicly traded company (NASDAQ: DRIV) headquartered in Minneapolis, Minnesota, with offices and more than 1400 employees located across the United States, Europe and the Asia Pacific.
The Chargeback Analyst is a position responsible for monitoring and reducing chargeback numbers by managing chargeback disputing processes, forecasting chargeback trends and impacts as well as developing analytical/statistical reports for ongoing monitoring. In addition, working directly with Digital River, Client Marketing Managers (CMMs) and other internal departments to create, implement, and evaluate chargeback reduction and mitigation programs.
Candidates must have a solid technical aptitude and the ability to problem solve in a fast paced environment. You will work closely with Finance, CMMs, various banks and payment processors.
Job Requirements:
- Manage the chargeback automation system ensuring delivery of responses
- Work with developers to implement enhancements and fixes to chargeback automation system
- Create and manage adhoc and canned reporting to monitor and analyze systems, platform and site chargeback performance
- Forecasting chargeback performance through data modeling
- Create and manage reporting to monitor and analyze chargeback recoveries
- Communicate chargeback performance to platform owners and senior management
- Manage risks and issues effectively by resolving or escalating to appropriate individuals
- Collaborate with internal teams and external businesses to drive initiatives
- Identify and define areas of improvement in processes and procedures
- Manage change control process
- Forecasting chargeback performance on the General Ledger
- Reconcile chargeback losses on the General Ledger
- Payment Processor Liaison
The Following Skills are highly desirable:
- Data and Statistical Analysis
- Strong Data Visualization Skills
- Moderate Oracle/SQL knowledge
- Perl
- Excellent Microsoft office skills
- Accounting background
- Reconciliation background
- Experience with research analysis /analytics
Required Education and Experience
- Bachelor's degree in business or related field
- 1-2 years ecommerce or business experience required
- Card not present chargeback knowledge a plus.
Digital River, Inc. offers a variety of perks such as an on-site fitness center, on-site full-service cafeteria, free on-site parking, casual dress every day, tuition reimbursement, employee referral program, domestic partner benefits, auto and homeowners discounts, on-site massage therapists and chiropractors, bring your dog to work day, pet insurance and all in a beautiful, leed-certified, state-of-the-art building with scenic walking trails.
Standard benefits include a competitive benefits package to all regular, full-time employees, a 401(k) plan with an aggressive company match, employee stock purchase plan, medical-dental-vision and life insurance, company paid short-term and long-term disability, a flexible spending/cafeteria plan, holiday and vacation days.
Digital River, Inc. supports and embraces a diverse workforce as an Equal Employment Opportunity /Affirmative Action employer.
