Charter Business Inside Sales Specialist Job in Rochester, Minnesota US
Charter Business Inside Sales Specialist
JOB SUMMARY Responsible for acquiring new commercial accounts through selling strategic communication solutions including high-speed internet, video and voice services. ESSENTIAL FUNCTIONS OF THE POSITION Actively and consistently support all efforts to simplify and enhance the customer experience Sell strategic communication solutions to commercial customers through inbound customer telephone calls and/or in response to sales leads (web-leads) Responsible for day to day sales activity management, funnel activity and focus on sales productivity Deliver revenue quota and achieve defined performance goals for close rate, bundle sell-in, average revenue per unit (ARPU), average revenue per sale (ARPS) and product penetration/connect goals Maintain a sales funnel. Manage the sales cycle for multiple sales opportunities concurrently. Initiate outbound calls to follow-up on leads, negotiate contracts and close sales. Complete pre sales activities such as preparing customer quotes, contracts and obtaining required paperwork to complete the sale Proficiency in CBSC sales applications to ensure accurate and complete information within the appropriate database Perform other duties as requested PREFERRED QUALIFICATIONS Skills / Abilities and Knowledge Ability to listen to and interpret the needs of the customer Knowledge of voice, data and television products and services Ability to overcome objections and close sales Ability to communicate orally and in writing in a clear and straightforward manner Ability to manage multiple sales leads at one time Ability to prioritize and organize effectively Ability to use a personal computer, job-specific software applications and other office equipment such as telephone, headset, copier, fax,and calculator Ability to work independently Ability to work with others to resolve problems, handle requests or situations Ability to respond quickly to changing business needs Ability to read, write and speak the English language to communicate with customers and co-workers, on the phone and through written communications in a clear, straight-forward, and professional manner Education High School diploma or equivalent Some post high school education preferred Related Work Experience Number Of Years Sales experience; inbound call environment preferred 1 - 2 WORKING CONDITIONS Office environment Exposure to moderate noise levels