Chase Works – Loan Representative – Student Lending
Status:Part Time, Temporary/Contract/Project
Job Ref Code:110094452
Job Location:Indianapolis, IN 46201
ChaseWorks offers temporary opportunities within JPMorganChase, provides flexible schedules, and an opportunity to work for a leading financial powerhouse. What does this mean for you? If you value flexible schedules, competitive salaries, top notch training and a fast paced exciting work environment, then consider ChaseWorks. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our growing teams. Whether you are looking for a full time, part time, temporary or long term, we have it all in ChaseWorks.
This is a temporary position (length of assignment to be determined)
This is a temporary position with varied Full-time schedules between the hours of 8AM to 9PM EST Monday through Friday and 8AM to 7PM EST Saturday
The Education Finance Loan Representative I, responds to inbound customer calls related to taking applications, loan status, address verification, approved funding and password resets. The position also requires an accurate review of account history in order to advise customers of missing documents, projected turn-around-times and "next steps" in the loan process. Attention to detail and a focus on customer service are essential skills for this position. To meet these demands, the representative will be required to understand the firm's service policies, systems and legal compliance regulations as well as our products and services.
Responsibilities:
· Handle multiple inbound calls from customers in a time sensitive environment.
· Determines customer needs through use of probing techniques.
· Determines accurate loan status through review of account history and accurately advise next steps.
· Understand and utilize department and corporate policies and procedures to verify identification of customer.
· May respond to customer inquiries referring them to published materials, secondary sources, or senior staff.
· Ability to multi-function and accurately account for time and performance.
· Treat each customer contact professionally with end goal of attaining "first call resolution."
· Review and accurately respond to customers on accurate processing times, setting realistic expectations.
· Ability to follow up on outstanding requests, escalates trends and issues, and takes ownership of customer issues
. Requires reading of verbatim scripts for legal and compliance adherence
- High school degree or equivalent
- Six months to one year work related experience including customer interaction, retail sales, or telesales background, prior experience in a call center preferred
- Basic knowledge with computer based applications
- Minimum typing speed of 35 wpm.
- Must have knowledge to navigate a computerized data entry system or other relevant application.
- Ability to communicate effectively, both written and verbally.
- Self-motivated to provide excellent customer service to all customer to all customers and potential customers
- Must have clear speaking voice that is easily understood
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.