CI DL Customer Service Representative
CommInsure is the division of the Commonwealth Bank that operates its Australian insurance business. We have a strong history in the Australian market with over five million customers, and a national presence dating back over 130 years. Our aspiration is to 'Secure the Future of Every Australian' and we seek to achieve this by protecting our customers through life insurance, general insurance and insurance-linked investment products
CommInsure operates five lines of business - Retail Advice, Wholesale Insurance, Direct Life Insurance, General Insurance and Superannuation Investments.
Your role will be an integral component of Direct Life operations as you look to assist in our strategy to become No .1 in Customer Service bytaking ownership of customer enquiries and delivering a customer centric outcome every time. This great role is located at Sydney Olympic Park and you will be required to work a fortnightly rotating roster Monday to Friday 8am to 8pm.
You will add value to the business through the following accountabilities:
- Ensuring that all customers' requests are actioned within published service levels and within agreed quality and efficiency benchmarks (including Grade of Service, Average Handle Time, Not Ready Time, adherence to schedule Service Level Agreements).
- Improving the Customer Experience Survey Score through the professional handling of customer telephone enquiries and product administration.
- Developing and maintaining a strong working relationship with key stakeholders.
- Ensuring compliance with operational risk requirements.
- Actively participating in team meetings and the Performance, Feedback and Review Process, which includes initiating and driving own performance plans.
- Consistently meeting expectations in relation to people engagement by supporting "good to Great" initiatives, recognising the performance of others and observing OHS requirements.
- Providing effective internal complaints resolution and service recovery that exceeds the expectations of our Customers.
- Undertaking any other tasks assigned by your Manager that you have the capability to perform safely. (Note: All tasks assigned and carried out must be performed in accordance with all relevant internal Bank policies and external legislative requirements).
Ideally you will have 2-3 years experience from within the Financial Services Sector in a Customer Service based role, knowledge of Insurance would be an advantage. This will be complimented by your strong communication (verbal written),negotiation, organisational and relationship management skills.
You willbe performance driven, accountable and customerfocused with the ability to deliver results in a fast paced and rewarding team environment.
If you believe that you have the relevant experience and knowledge for these role(s) please submit your CV for our consideration without delay.
Advertised:
18 Jul 2013 Aus. Eastern Standard Time
Leave a Reply
You must be logged in to post a comment.