CID SUPPORT ANALYST recruitment
The Company are consolidating E-Channels support and business as usual change activities into one support and change team (Client Information Delivery team) based in Edinburgh.
The Client Information Delivery team will provide a service both directly or indirectly to clients utilising Company net, Office or Investor in conjunction with our Direct Services teams located in Canada, India and China. These E-channels products are in use globally across the Company client base.
Core Responsibilities:
- Provide day to day support for internal and external clients – handling of call queries and email queries of a complex nature.
- Process client account opening requests in conjunction with Account Management and Direct Services teams.
- Provide route cause analysis of problems, raise and manage enhancement requests to support underlying support issues.
- Provide single point of ownership for support queries, managing through to problem resolution.
- Liaise with other team members: IT, Business Operations, Product and clients.
- Involvement in testing cycles, as required where enhancements or fixes are being effected.
- On boarding of new Accounting client funds from both Geneva and Icon to the Company net.
- On boarding of new Performance Measurement and Compliance clients onto the Company net.
- On boarding of new Custody Prime Services clients onto the Company net.
- On-going support for clients for Office Investor.
- Production of MI on system issues and volumes of requests.
Core Skills:
- Highly organised.
- Able to work under pressure and deliver to deadlines.
- Strong IT skills.
- Excellent communication skills.
Core Requirements:
- System support experience either in a business or IT capacity.
- Experience in the Finance and Banking industry environment (i.e., Custodian, fund administrator etc.) with support experience.
- A basic accounting knowledge or Custody knowledge.
- IT Literate.
- Knowledge of domestic and global custody.
- Experience of a financial accounting or fund accounting systems (Advent Geneva, Linedata Icon or similar), client reporting (valuations, etc.).
- Experience of supporting E-channels products either in a support capacity or as a Business Analyst.
Core-Asset Consulting offer specialist recruitment services to the Investment Banking, Financial Services, Secretarial Support, and Human Resources markets across Scotland.
"People are the core asset of every business"
March 16, 2012
• Tags: Asset Management careers in the UK, CID SUPPORT ANALYST recruitment • Posted in: Financial