Cisco Contact Center Engineer UCCE/ICM-National!! Job in Atlanta, Georgia US
Cisco Contact Center Engineer UCCE/ICM-National!!
Hands-on technical position planning, designing, building, and deploying the infrastructure for Cisco Unified Communications product suites. This individual will lead design workshops and create detailed design and as-built documentation for new installations, relocations, upgrades/migrations, and add-on components. Provide server class and virtualized OS installation and system configuration. Set up and test solution hardware platforms at national and possibly international customer sites. Install, configure, upgrade, and maintain Cisco Unified Contact Center software applications and integration points. Effectively communicate LAN/WAN infrastructure requirements related to QoS, bandwidth, latency, redundancy, and failover. Effectively communicate security requirements and options related to domains, computers and users. Manage project scope adherence and post-sales design changes. Specific Requirements: Cisco ICM, UCCE/IPCC, CVP/ISN, IPIVR/UCCX/CRS, CTIOS, CAD, EIM/WIM, WFM/QM, CCMP, and CUIS server class build, system level configuration and troubleshooting experience, including Microsoft Windows Server, Active Directory and SQL Server installation and upgrading. Experience with integrating Cisco CallManager/UCM with IPCC/UCCE/UCCX product suites. Detail oriented with excellent customer interaction skills. Must represent company in a professional and courteous manner and demonstrate the capacity to interface with varying skill levels and personalities. Ability to work independently in a dynamic, fast-paced and customer demanding environment. Assumes project and task ownership and understands their role in ensuring project profitability. 50-80% travel required, passport may be necessary. Qualifications: Formal Cisco ICM/IPCC/UCCE product training CCNA/CCDA/CCVP/CCNP/CCIE/CCDE certifications MCSE/MCSA/MCITP/MCTS certifications Bachelorrsquo;s degree, or equivalent training, in computer science, math, engineering or related field. Advanced degree preferred Competencies: Experience with telecommunications, contact center software and hardware, and IP Telephony. Must be comfortable in customer facing environments and have good presentation skills. Must have excellent verbal/written communication skills. Tech writing skills using Microsoft Word and Visio. Strong research and consultative skills. Must be willing to learn new technologies and work well in a team environment. 7+ years experience