Cisco ICM Call Routing Job in Mundelein, Illinois US
Cisco ICM Call Routing
A major client of ours is looking for a candidate to come in and work on their Cisco ICM (formally Geotel) call routing systems. Responsibilities: -Building new and maintaining existing call routing configurations using the ICM Configuration -Ability to diagnose and troubleshoot issues with the ICM Central Controller components -Ability to diagnose and troubleshoot issues with the Peripheral Gateways Experience needed: -Cisco ICM or Geotel experience highly preferred -Call routing experience -Some SQL Server, Windows O/S, Microsoft Access experience would be helpful