Cisco UCCE Solutions Architect — Nationwide Job in St. Paul, Minnesota US
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
We are looking for an experienced Cisco UCCE Solutions Architect to join our VoIP Professional Services team. You can reside anywhere in the US or Canada, but must be able to travel to client sites during the lifecycle of our client project. In this role you will be responsible for the technical leadership, architectural design, project management, and deployment of Cisco Unified Contact Center Enterprise solutions. If you have experience with multi-site configurations in a consulting or large system administration role, we want to talk to you!
Required Skills:
- Cisco ICM Enterprise development and deployment experience
- Cisco IP Dialer development experience
- Cisco Email Manager development experience
- Cisco Unity Architecture deployment and support preferred
- CISCO IP-IVR Application Design, Development, and support
- CISCO ICM Solution Architecture and Integration Design
- CISCO ICM Script Design and Deployment
- CISCO CVP Solution Architecture and Integration Design
- CISCO CVP Application Design and Development
- ICM Enterprise script, design, deployment experience
- H.323, SIP and/or MGCP integration experience with UCCE Solutions
- SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
- Multi-site configuration and hybrid of enterprise level IP and TDM environments
- ITIL Framework awareness
- Excellent written and verbal communication skills (technical documentation and client communication)
- Ability to travel 75%.
Desired skills:
- Exceptional client relationship skills working with enterprise level customers
- Ability to work in a delivery support environment that involves structured processes and timelines
- Experience with a disciplined development methodology and release management process
- Working knowledge of any major Middleware platform (MQ Series, Tuxedo)
- Working knowledge of Interface APIs/Object Models (CORBA, COM+, EAI)
- Telecommunications: Development Administration skills on any major switch platform (Aspect, Avaya, Nortel)
- Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 Circuits Signaling Protocols
- Demonstrated ability to perform complex problem isolation within LAN/WAN Networks
- Demonstrated ability to perform complex problem isolation within Server hardware platforms
- Demonstrated ability to perform complex problem isolation within OS Platforms- WinNT/2K, Unix, Linux
- Demonstrated ability to perform complex problem isolation within Database systems
- Experience with CISCO data model and reporting, DB optimization/performance tuning, SQL
- Bachelor’s Degree in Engineering or similar field and/or equivalent work experience.
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.
