Cisco Unified Communications Engineer

Cisco Unified Communications Engineer - Milwaukee, WI

CDW is a proven partner to businesses in need of information technology solutions. We continue to set the standard for uncompromising client support and technical leadership, and our relationships with Cisco, IBM, and Microsoft provide our clients with category-leading platforms and products. Whether its hardware, software, networking, services, or support, we provide knowledge, skills, and expertise through principled partnerships with our clients. This position is part of CDW's Cisco Practice, a single-source provider to our clients for all things Cisco. We have more than 125 Cisco Certified Engineers on staff, including engineers for network infrastructure, unified communications, contact center, unified communications application development, security, storage and wireless. With more than seven years of Voice over IP experience, CDW has completed more than 1,300 Cisco IP Communication projects. Berbee was the first Cisco channel partner worldwide to earn Master Specialization status in Unified Communications and Security. CDW is a Cisco Gold Certified Partner and has been named IP Communications Partner of the Year for both 2004 and 2005, marking five straight years of Cisco Partner awards due to our high customer service ratings and advanced technology expertise. This position will be part of the team in our Buena Park, CA office, which covers all of California. CDW is the predominant technology solutions provider in this region, an area renowned for its natural beauty and recreational opportunities. By joining our team you will be partnered with industry leading consultants and architects as colleagues to enable your success. We are honored to be the only partner in our market to hold the highest level of certifications and accreditations from IBM, Microsoft, and Cisco. The incumbent of this position will: Perform client consultation: plan, design, implement, and support the voice infrastructure Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc. Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems Assist Account Managers during the sales process by educating the customer about new technologies and IP Telephony methodology Assist in the management of projects using CDW's project management methodology Ensure a stable performance environment for enterprise computer applications Participate in various IT projects intended to continually improve/upgrade converged network solutions