Citi Retail Services Business Solutions Mgr THD Job in Atlanta, Georgia US
Reference Code: 12010061
Location: Atlanta, GA, USA
Education Level: Bachelor's Degree
Description
- Responsible for the oversight of THD partner Project Initiation Requests (PIRs) and development and maintenance projects from conception through execution including the initial Business Optimization Delivery (BOD) steering committee milestone approval processes.
- Works collaboratively with partner management, business delivery and COE support resources in the identification, design and justification for partner projects and initiatives.
- Coordinates technology project requests (TPR) with Business Delivery technical authoring and IT sizing resources.
- Gathers, summarizes and conveys partner requirements / approach to project teams and associated documentation throughout the project life-cycle.
- Acts as the The Home Depot partner liaison for business prioritization and IT resource-planning teams.
- Responsible for providing timely updates and statuses including direct updates and decisioning discussions with program general managers and partner teams.
- Participates in monthly THD business review meetings with the THD partner contacts to provide updates on assigned initiatives.
- Provides solutioning leadership, shared learning's and subject matter expertise for partner initiatives. Prepares, presents and coordinates partner project and solutioning presentations.
- Maintains visibility and effective / productive working relationships with assigned portfolio support teams including key marketing, risk, finance, decision management, operations and legal resources.
- Acts as an aggregation point for partner impacting events; facilitates 360 issue resolution for partner teams when applicable, and coordinates with stakeholder areas for efficient resolution.
- Maintains key partner capability and issue remediation documentation and project plans.
- Superior time management and prioritization skills
- Ability to create, mange and communicate strategic concepts and project statues to executive management and external partners
- In-depth knowledge of the key components of retail partner card or equivalent programs
- Familiarity with account receivables and acquiring / network processing platforms
- Strong knowledge of retailer's management, operations and point-of-sale processing environments.
- Strong process improvement and applied knowledge of project management / lifecycle disciplines
- Previous track record demonstrating leadership of multiple successful strategic projects
- Strong leadership, interpersonal, influence, negotiation, organization communication skills
- Ability to coordinate and manage across multiple business segments
- Self-starter - comfortable in high velocity, time sensitive and highly visible executive management business situations.
- 3 + years of relationship management or client-facing support
- 5 + years of Business, marketing or IT project management
- Bachelors degree or equivalent experience, Masters, a plus
June 17, 2009
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