CitiFinancial (CFS) Collections Services Representative Strongsville OH (MarchApril) Job in Strongsville, Ohio US
Reference Code: 12009886
Location: Strongsville, OH, USA
Education Level: High School Diploma/GED
Description
CFS Loss Mitigation Specialist 3 (Assistant Center Manager)
The Loss Mitigation Specialist 3 helps the Center Manager produce consistent polices, practices, procedures and results in a goal oriented centralized environment. This position will identify and address early and late stage collections requirements, needs/issue, volumes, and timelines for a portfolio or group of portfolios. This position will also recommend solutions for difficult delinquent accounts, provide excellent customer service to the portfolio of customers, perform limited administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and service accounts. This position should assist in planning strategies to provide knowledge and expertise to employees regarding loan and insurance products, credit and delinquency decisions, difficult account solutions, and servicing accounts. This position will be required to work with limited and general supervision from the Center Manager, while providing coaching and hands-on training to other employees in the branch regarding loan and insurance products, credit and delinquency decisions, difficult account solutions, and servicing accounts.