Citrix Support Engineer
About the role:
We are seeking an experienced Citrix Support Engineer to join our Enterprise Technology Division team and be responsible for Level 3 support issues across the bank. In this role you will own and resolve production issues escalated from L2. In addition you will be pro-active in identifying potential systems issues as well working closely with project teams to review operational readiness and contribute to solution designs where necessary. This position would suit someone who is keen to mentor and guide the L2 team, look at process improvement and be innovative in resolving operational issues before they occur.
Key responsibilities:
- Own and resolve production issues escalated from L2 Support
- Perform root cause analysis of incidents as well as providing solutions to the problems
- Build and maintain key stakeholder relationships
- Identify, report and fix poorly performing systems using agreed tools and processes
About you:
To be successful in this role as a Citrix Support Engineer you will be degree qualified in Computer Science or similar with proven support experience within complex enterprise environments (10,000+ Seats). You will have outstanding 3 rd Level Citrix skills including XenApp, XenDesktop, Presentation Server along with the technical ability to lead any incident through to resolution. You will also have an excellent foundation in managing infrastructure components required for Desktop SOE management including SCCM, Group Policy etc. Finally you will also have the following:
- Citrix and Desktop application deployment experience
- CCA Certification and CCEA would be highly regarded
- Previous authentication systems experience (Vasco, RSA etc)
- ITIL experience or experience working in a ITIL environment
So if your a Citrix Support Engineer with strong L3 experience with a passion for operational innovation, mentoring and process improvement and meet the above requirements please apply via the following link. Alternatively to find out more about the position and a confidential discussion, please contact Andy Logan on 02 8237 8472
About us:
Corporate Operations Group (COG) provides specialist professional services, human resources, workplace infrastructure, and technology and market operations to Macquarie's businesses. The primary purpose of COG is to support and enhance the value of Macquarie through the creation of an efficient, scalable operating model. This is evident across the activities of each of the divisions which comprises of Business Improvement and Strategy Division (BIS), Business Services Division (BSD), COG Business Management, Human Resources Division (HR), Market Operations and Technology.
Advertised:
13 Jun 2013 Aus. Eastern Standard Time
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