Claim Processor
WHY STATE FARM?
Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada.
The same commitment to our workforce is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.
From diverse backgrounds and talent, to meaningful work and comprehensive benefits, “Like a good neighbor…” isn’t just a slogan. It’s who we are and how we do business.
WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
- Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.
- Applying claims settlement procedures to process claims, initiate claim payments, and close claim files under the direction of claim representatives or claims management
- Communicating with customers and associates over the telephone, in person, and in written correspondence
- Maintaining the confidentiality of claim information
- Using State Farm claims systems and other technologies to perform job duties
- Working in a collaborative team environment to handle a large volume of claims and telephone calls
Claim processors apply claim settlement procedures to review and process claims. At State Farm, our claim processors support the mission and values of our company by providing Good Neighbor service throughout the claim handling process.
The primary responsibilities of an auto claim processor include:
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
- Successful completion of required training programs and all licensing requirements, including continuing education for licensing
- Ability to learn and apply claims policies and procedures
- Ability to develop and apply knowledge of insurance contracts, customer service philosophy, automotive repair methods and parts, and medical and anatomical terminology
- Ability to communicate clearly, professionally, and empathetically
- Ability to maintain quality work product and professionalism, even when work volume is high
- Ability to learn and utilize computer systems and other technologies
- Ability to organize and prioritize work, meet deadlines, and manage changing priorities effectively
- Critical competencies include, but are not limited to: adaptability, communication, teamwork, accountability, customer focus, and quality
ITEMS OF NOTE
- May be required to drive motor vehicles and/or travel via commercial transportation
- Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
- This position may require non-standard work hours or varying shifts
ADDITIONAL INFORMATION
- Total number of available positions is subject to change.
- These positions are in anticipation of upcoming openings and can be for any Auto Claims Department. Auto Claim Department assignments (eMed, CTLSU, ICC, ACC) will be made at the completion of training.
- Must be able to work flexible shifts, including weekends. These positions include rotating shifts Monday thru Friday from 6:55am to 7:30pm; Saturdays/Sundays 8:25am to 5pm; and most holidays.
- Overtime may be periodically required.
- Selected candidates will spend nearly four months in training before assuming the day-to-day role. In order for the company and the selected candidates to receive the greatest return on our training investment, and for the selected candidate to spend some time in the practical application of the new position, we request that you agree to spend approximately 18 months in this new role.
- Selected candidates must successfully complete all required background checks and applicable licensing exam(s). These positions are contingent upon successful completion of Licensing Exam(s).
- Positions are subject to Telephone Monitoring and Recording for Quality Assurance and Training Purposes.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
- Competitive starting salary
- Annual merit reviews
- Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(K) Plan (Savings Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.
State Farm Insurance is an equal opportunity employer.
Please visit our Corporate website at: