Claim Representative Fire Job in Concordville, Pennsylvania US

Claim Representative Fire

WHY STATE FARM? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. The same commitment to our workforce is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime. From diverse backgrounds and talent, to meaningful work and comprehensive benefits, ??Like a good neighbor ?¦ ? isn ??t just a slogan. It ??s who we are and how we do business. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION? Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers. A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process. The primary responsibilities of a fire claim representative include: Working with customers, State Farm agents, attorneys, and service providers through the process of settling homeowner and other personal property claims Investigating and evaluating the facts of a claim, which could include inspecting and investigating physical property sites Evaluating, negotiating, and settling claims within authority levels Maintaining the confidentiality of claim information Using State Farm claims systems and other technologies to perform job duties Communicating with customers and associates over the telephone, in person, and in written correspondence Working under management supervision with attorneys, in the defense of lawsuits and/or in the discovery and investigation process Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone Providing assignments and direction to claim processors and claim service assistants Coordinating or participating in special projects, as assigned WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION? Successful completion of required training programs and all licensing requirements, including continuing education for licensing Ability to communicate clearly, professionally, and empathetically Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies Ability to learn and utilize computer systems and other technologies Ability to develop and apply knowledge of injury, property, and liability issues to handle claims within authority Ability to maintain quality work product and professionalism, even when work volume is high Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation Ability to organize and prioritize work, meeting deadlines and managing competing and changing priorities effectively Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability, and quality ITEMS OF NOTE Position requires investigating Property and Casualty claims, which could include obtaining measurements of a roof and living areas, inspecting attics, basements, crawl spaces and other claim locations as applicable Position requires walking, climbing, bending, reaching, stooping, crawling, and lifting objects Position requires lifting, carrying, unfolding, and climbing a ladder for inspections on both residential and commercial structures May be required to drive motor vehicles and/or travel via commercial transportation Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm This position may require non-standard work hours or varying shifts This position may require serving in or for geographic locations other than that of assigned area ADDITIONAL INFORMATION You will be required to successfully complete the Claims Training Program and all claim licensing requirements. Must be available to cover shifts between 7am and 7pm Monday through Friday and 8:45am to 5pm Saturday on a rotational basis. In addition, occasional holidays will be required, also on a rotational basis. Position is subject to telephone monitoring and/or recording for quality assurance and training purposes. Management interviews will take place the week of April 23rd. BENEFITS: TOTAL REWARDS Our Total Rewards benefits package includes: Competitive starting salary Annual merit reviews Annual bonus potential You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(K) Plan (Savings Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more. State Farm Insurance is an equal opportunity employer. Please visit our Corporate website at: statefarm.com ®