Claims Capture Unit Representative Job in Memphis 38103, Tennessee US

Business Unit: ServiceMaster Clean
Title: Claims Capture Unit Representative
Location: TN - Memphis
City: Memphis
State: TN
Postal Code: 38103
Functional Area: Corporate
Branch Number: 7092
Requisition Number:706874
First Open Date: 03/16/2012
Post Date: 03/20/2012
Description: We encourage diverse candidates to apply to this position

An Equal Opportunity/ Affirmative Action Employer - AA/EOE/M/F/D/V

Position Overview
Routinely processes inbound/outbound calls and dispatching leads to the appropriate party. Uses computerized system for tracking and gathering information.

Responsibilities
- Receives inbound customer calls to develop Claims Capture Unit (CCU) leads and dispatch to assigned franchise.
- Corresponds with franchises by phone to gather claim information and accept lead when claims are distributed after hours.
- Completes loss request e.g. XactAnalysis, to generate a CCU leads and dispatch to assigned franchise.
- Completes Remote Lead Queue CCU lead request and dispatch to assigned franchise.
- Completes franchise queue requests to reassign CCU lead and dispatch to newly assigned franchise.

Competencies
- ServiceMaster Commitment
- Customer Orientation/Positive Impact
- Results Orientation/Sense of Urgency
- Change Mastery
- Relationship Building/Sensitivity
- Problem Solving and Decision Making
- Initiative

Education and Experience Requirements
- High school diploma/GED required
- Call Center customer service experience preferred

Knowledge, Skills, and Abilities
- Customer service skills
- Communication skills, both verbal and written
- Knowledge of contact database software e.g. RESPOND 2.0
- Skilled with Microsoft Office Products (Word, Excel, Outlook)

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed