Claims Case Manager III
About Liberty Mutual Group
“Helping people live safer, more secure lives” since 1912, Boston-based Liberty Mutual Group is a diversified global insurer and third largest property and casualty insurer in the U.S. based on A.M. Best Company’s report of 2010 net written premium.
The Group also ranks 82nd on the Fortune 100 list of largest corporations in the U.S.
based on 2010 revenue. As of December 31, 2010, Liberty Mutual Group had $112.4 billion in consolidated assets, $95.4 billion in consolidated liabilities, and $33.2 billion in annual consolidated revenue.
Liberty Mutual Group offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety.
Liberty Mutual Group (www.libertymutualgroup.com) employs over 45,000 people in more than 900 offices throughout the world.
Advance your career at Liberty Mutual - A Fortune 100 Company!
The Claims Case Manager III manages, investigates and resolves claims assigned by the Senior Claims Case Manager and assists in providing service to policyholders/customers which may include national or large business accounts as well as the more complex cases within the Claims Service Team.
Responsibilities:
- Manages, processes and resolves claims assigned by Senior Claims Case Manager
- Evaluates coverage and liability and settles claims within prescribed limits
- Communicates with policyholders/customers, witnesses, claimants, etc. in order to gather information regarding claims and refers tasks to auxiliary units as necessary; responds to various written and telephone inquiries including status reports
- Ensures adequacy of reserves
- Confirms or denies coverage and advises policyholders/customers as to proper course of action
- Assists in customer service activities, including participation in claims reviews
- Makes effective use of loss management techniques (Direct Dealing; ICP; L9 checks; open end release; first call settlements)
- Negotiates settlements with attorneys, claimants, and/or co-defendants
- Updates files and provides comprehensive reports as required
- May provide guidance to the less experienced team members and may act as a Senior Case Manager his/her absence
Qualifications:
- Good interpersonal, analytical and negotiation abilities required
- Knowledge of legal liability, case management, and general insurance policy coverage, including acts in multiple jurisdictions
- Demonstrated ability to work independently and make decisions on routine issues
- College education or equivalent training plus 3-5 years of direct auto and general liability experience
- Licensing required in some states
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
- 401K and Company paid pension plan
- Medical coverage
- Dental coverage
- Paid time-off
- Pay-for-Performance
- Discounts on automobile and homeowner's insurance
- Discount fitness memberships
- Flexible spending accounts
- Tuition reimbursement
- Vision care coverage
- Work/Life resources
- Credit Union membership
- Employee and Dependent life insurance
- Disability insurance
- Long-term care insurance
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives every day.
Additional Information:
- Travel Percentage: 10%
