Claims Manager – Middle East recruitment

We are seeking a highly experienced Claims Manager for the Middle East, with responsbility for ten entities within seven Arabian countries.

The Middle East Claims Manager is ultimately responsible for strategically leading and directing a claims operation, consisting of 29 Claims professionals, and handling 18 000 claims per year. The focus will be on technical management of the claims portfolio, operational and process excellence and talent management.

Based in Dubai, this position will report to the Chief Claims Officer - Central Region.

Specific responsibilities will include:

* Enhancing corporate profitability by managing:
o Loss ratios
o Adequacy of loss reserves
o Recoveries of third parties
o Sale of salvages
o Litigation
o Loss adjustment expenses
* Establishing and maintaining excellent levels of customer service
* Maintaining operational efficiency within the Claims departments
* Implementing best practice in every facet of the claims process, from loss notification to final payment
* Performing regular on-site claims audits
* Authorization of losses which are in excess of local mandates
* Ensuring adherence with all Claims compliance controls

This position will suit a very experienced Claims professional, who has had exposure to, and implemented, best practice within the Claims function of an international insurance organisation.

A high level of strategic focus, operational transformation experience and extremely good leadership and management skills will be essential for success.

Excellent analytical and project management skills will also be mandatory in this role.

This is a fantastic opportunity to join a highly professional team within a leading global insurance organisation.

About Chartis

Chartis is a world leading property-casualty and general insurance organization serving more than 40 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the industry's most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence. For additional information, please visit our website at http://www.Chartisinsurance.com. At Chartis we support and encourage a diverse work environment. EOE.