Claims Service Adjuster
AAA is an award-winning employer with more than 100 years of service promoting safe and responsible transportation. We are looking for energetic, professional employees to provide excellent service to our members while handling auto non-injury claims in our Colorado Springs Regional Claims center.
RESPONSIBILITIES:
- Opens claims and obtains required information from insured, claimant, and other involved parties
- Investigates, evaluates, negotiates and settles auto damage claims
- Adjusts to conclusion low complexity claims without injury exposures
- Prepares and handles subrogation demands on non-disputed liability claims
- Explains policy language, provides coverage information and advises insured as to proper course of action (follow-up, status calls, touch base with the customer)
- Investigates, recognizes higher exposures and assigns claims above settlement authority to higher level of expertise
- Complies with all Department of Insurance regulations (multiple states) and statutory requirements; correspondence: forms and liability time frame, payments
KNOWLEDGE SKILLS:
- Ability to communicate effectively over the telephone using active listening skills
- Good decision making, analytical, problem-solving, negotiation and organizational skills
- Basic math and computer skills
- Strong oral and written communication skills
- Ability to function in a team and claims center environment
- Good command of the English language
- Ability to type 30 wpm
- Strong customer service skills
- Ability to attend training classes and meetings
- Some travel may be required
- May require Adjuster's license-state specific
REQUIRED QUALIFICATIONS:
- High School Diploma
- 1 year of customer service
PREFERRED QUALIFICATIONS:
- 4 year college degree or 1 - 2 years claims or insurance experience
- 2 - 3 years customer service experience
- Bilingual a plus
April 3, 2010
• Tags: Auto, Claims Service Adjuster, Colorado Springs Job in Colorado Springs 80901, Colorado Us • Posted in: General