Client Account Administrator Job in Wythenshawe, North West UK
Client Account Administrator
£15,000 PA, with bonus up to £16,500
Our client is a highly regarded leading South Manchester employer which has been established for over 50 years. They are seeking a Business Client Account Administrator to cover varied duties from administrative order processing to handling client customer service queries. All duties require a pro active approach to work and aswell as enthusiasm and a positive attitude. The primary focus of the role is to deliver a first class level of service and ensure maximum customer satisfaction to business clients.
Benefits
· Fantastic Office Environment
· Excellent working hours 9am-5.30pm Mon to Fri
· Quarterly bonus based on company performance
· Great career opportunities
Key duties
· To provide high level of customer service and administrative system support to key accounts/business clients.
· Prepare quotes for customers and assist with administering quote preparation
· Handle calls efficiently and be a point of contact for clients and other areas of the business
· Support customer needs on documentation requirements
· To take ownership of the SAP customer database to ensure the database is accurately maintained
· Enter orders on to the SAP system and gain an understanding of the SAP reporting process to allow accurate reporting to customers
· To take ownership of complaints, returns and other issues affecting customer satisfaction.
Requirements
Ø GCSE’s including English and Maths
Ø Ability to build customer relationships
Ø Excellent communication skills telephone manner
Ø Experience within a similar role
Ø SAP knowledge is preferred but not essential