Client Account Coordinator Job in Houston 77014, Texas Us
Job Purpose:
Coordinates and develops order fulfillment, manages profitability and monitors execution of market promotions for designated clients. Adapts procedures, processes, tools and techniques to meet marketing promotional requirements of assigned client base as needed. Understands Client requirements related to area of expertise. Communicates and educates internally and externally on standard, pre-defined processes primarily. Represents Valassis to external clients and mediates between opposing program objectives/internal capabilities as required.
1. Client Contact: Collects, validates, refines, and interprets Client Marketing Solutions requirements for entry into appropriate internal systems/forms and communication to internal/external stakeholders. Makes recommendations during marketing solution development and refinement stages. Educates Client on Valassis requirements and may create program schedule or use standard. Manages Client provided materials against program schedule and gathers final Client approvals as required.
2. Internal Contact: Translates Client's needs and directs internal cross-functional departments on Client program expectations including timing. May need to influence internal cross-functional departments to deviate from standard expectations. Audits, applies and manages Client requirements against outputs from other internal/external stakeholders to ensure Client requirements are met.
3. Issue Resolution: Investigates and resolves issues for job-related tasks, and owns the escalation of issues as appropriate until resolved. Effectively collaborates with Clients and internal partners to find a mutual solution, and communicates and positions information on challenging situations to the Client and/or Sales.
4. Client Reporting: Responsible to close program internally by providing final assigned execution details (may include final distribution counts, distribution costs, production costs, final billing, additional charges incurred, credit processing, etc.). Compiles and maintains client specific reports.
5. Perform other responsibilities as assigned.
Experience Required
• Bachelor's degree in Marketing or Advertising with 2-3 years of relevant, job-related planning and coordination experience and/or training, OR equivalent combination of education and experience.
• Possess knowledge and exposure to fundamental marketing theories, principals, and concepts.
• To perform this job successfully, an individual should be proficient in internal, custom computer systems/tools and be proficient with Microsoft Office Suite of tools, especially Outlook, Excel, and Word and Internet software.
• Able to multi-task and multi-manage.
• Extensive Client facing experience; ability to coordinate multiple Client contacts and Client types.
• Able to translate, understand and educate internal/external contacts on Valassis product details and requirements.
• Able to build and maintain relationships with a wide variety of personality types, and across different Clients and internal environments.
• Accomplished in making judgments and implementing complex procedures that require extended skill in order to ensure proper completion.
• Able to gain an in-depth understanding of the roles of various functional groups within the company.
• Requires extensive training and experience to perform a wide variety of interrelated procedural assignments and resolve a wide variety of issues.
• Able to communicate effectively to varied audiences, including strong positioning skills and positioning sensitive information with limited direction.
• Minimal travel may be required.
Valassis requests that you apply for this position through the http://www.Valassis.com web site. This ensures efficient processing of your application. Submitting a resume by email, mail, fax or through the apply button on a resume web site will cause relevant information to be missed.