Client Accountant Manager
Our client, a successful and rapidly growing business based in Norwich, Norfolk, seek an experienced Team Manager to join their business on permanent basis. This role will suit candidates that have a strong background and proven track record of managing and motivating large teams and enjoy working in a fast paced environment.
TEAM
The team comprises of 6 Accountants, 6 Administrators and 2 Team Leaders lead by the Accounts Manager and supported by the Associate Director.
ACCOUNTABILITIES
· To manage the recruitment, training, retention and motivation of employees in order to develop a committed, high performance team;
· Responsible for the performance appraisals of 14 staff, manage any poor performance and disciplinary.
· Learn and undertake all duties performed within the Accountant, Administrator and Team Leader role.
· Liaise with Surveyors on the portfolio, acting on and providing information in a timely manner.
· Work with the Team Leaders to ensure there are no backlogs of work.
· Review processes to suggest improvements to standardise, streamline and simplify.
· Prepare monthly KPI’s and improve the results.
· Attend/organise regular Accounts and Surveying meetings and work with them to ensure client expectations are achieved.
· Oversee the efficient and effective running of the portfolio, including timely and accurate reporting to clients within the specified client deadlines.
· To manage and take full responsibility for all the client reporting for specified portfolios;
· Ensure the effective co-ordination of services with other teams, within the department and across Property Asset Management ;
· Deliver the business plan to service internal and external clients;
· Effectively manage risk by consistently complying with internal departmental Policies and Procedures, identifying problem areas and escalating issues promptly.
· Attend Client Meetings, pitches and presentations
· To provide support and training to surveying teams
· Any other duties necessary to effectively manage the Accounts Team
REQUIRED QUALIFICATIONS AND EXPERIENCE
· Preferable, recognised accountancy qualification (ACCA, ACA or CIMA) or substantial accounting and/or management operations experience
· Strong people management, communication and interpersonal skills to manage large teams
· Excellent Excel skills, to pivot table, VLookup and Macros
· Working knowledge of MS Word, PowerPoint and Outlook required
· Ability to manage and develop strong client relationships (internal and external) and provide excellent customer service;
· Must be flexible and able to work under pressure, multi task and effectively prioritise.
· Used to managing client relationships
· Attend monthly Manager Meetings
· Able to apply common sense
· Organised and able to work to detail and to deadlines
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