Client Connectivity Engineer
I have a great role for a dedicated and hardworking Fix connectivity specialist. You will be in charge of providing top level customer services and support to my client’s global base. The position requires a solid understanding of client issues, requests and expectations, with the ability to quickly identify, analyse and provide solutions to those reported problems. You need to be customer-oriented, rigorous, methodical, analytical and pro-active, highly motivated and constantly looking for new challenges.
Key requirements:
- Assist new and existing clients with their connections – act as mini-project managers for each client connection you are assigned and work closely with relevant counterparties from the moment the request is made until the client is live
- Perform certification and conformance testing - confirm that clients have been correctly deployed on the platforms according to their set of FIX specifications
- Handle client calls and emails regarding platform issues - analyze FIX logs, interpret data, and provide client resolution
- In house reproduction of reported issues, identify the underlying problem and make sure the provided fixes resolve issues on client environments
- Coordinate with other departments within the organization to provide quick resolution and fast turnaround
Key skills:
- Degree educated
- Strong communication skills along with a strong passion for client service
- Basic experience with Java, Unix, DB (MySQL, SQL)
- Excellent written and verbal English. French and/or other known languages are a plus
- Team player, positive attitude, willingness to learn and evolve
- Ability to work and perform under minimal supervision
- Understanding of financial markets: Equities and derivatives
For more information please apply now:
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