Client Exec Off II Job
Client Exec Off II (Job Number: 1315027)
Description
Manage a specified client base or industry segment. Develop new business, retain existing revenue streams, broaden existing relationships and provide the highest level of customer service through proactive problem resolution and by demonstrating the Company s core values with integrity and professionalism. Client base or industry segment is more complex or higher profile than that of the CE I. Employ marketing strategies that promote the full range of Company products/services through close collaboration with the various lines of business. Introduce and market integrated product/service solutions to clients wherever possible. Develop a keen understanding of a client s strategic needs, such as investment objectives and initiatives, asset/liability management philosophy and challenges, financing and treasury management needs, risk management and governance priorities; develop proactive solutions that address these needs. Maintains a deep network of relationships and contacts within client organizations, from executive management to business line heads. Provide leadership throughout the sales process by rigorous client targeting; pro-active calling; identifying and qualifying leads; working collaboratively with sales teams to convert opportunities to mandates; documenting the sales process and results, and managing the entire process on behalf of the client. Advocate for the client and manage the relationship. Direct new product/service inquiries to the appropriate line of business and ensure that inquires are promptly addressed. Ensure the highest level of customer service and that all customer issues are handled effectively. Develop strategies to ensure executive sponsorship and support with key clients. Manage the compliance and administration requirement of the portfolio, including KYC (Know Your Customer) requirements. Manage and mitigate risks to the Company; perform sales and administrative duties efficiently; maintain the high ethical standards of the Company. Generate new revenue, increase product penetration and maintain a calling schedule of face-to-face client/prospect calls. Must have advanced knowledge of the Company s products and services. Must have a good understanding of competitive advantage and ways in which a client may use Bank of New York Mellon products/services strategically and effectively. Must possess advanced knowledge of industry and market conditions.
Qualifications
At this level, the incumbent should possess a specific industry specialization.
The successful cndidate must possess advanced analytical and computer skills. Bachelor s degree in business, finance, marketing or related discipline. Completion of credit training or related training program is a requirement.
MBA or equivalent skills/experience preferred. Extensive related experience required.
Primary Location: London, London, GB
Internal Jobcode: 50237
Job: Customer/Client Service
Organization: Client Management-HR06560
Leave a Reply
You must be logged in to post a comment.