Client Field Technical Services Associate Kent Job in Kent, Washington Us
Client Field Technical Services Associate
Established working knowledge and application of a specialized technical skill.
-Understands how work impacts results for their area.
-Demonstrates knowledge of internal operations and develops relationships to facilitate workflow.
Applies specialized knowledge to coordinate day-to-day work.
-Knowledge of related regulations and standards.
-Strong understanding of current processes and procedures and may identify opportunities for improvement.
Completes a wide range of tasks and assignments.
-Projects and assignments are typically non-routine and variable in nature.
-Resolves more complex situations by applying demonstrated knowledge and skills generally acquired through job experience.
Analyzes information to select appropriate options from defined alternatives.
-May involve uncommon variations.
-Frequently resolves problems through research of multiple alternatives.
-Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols.
-Anticipates problems and recognizes when to escalate and receive approval to deviate from standard practices.
-Exceptions are usually resolved with the concurrence of a team lead or supervisor.
Qualifications
• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• May respond to calls after normal business hours per leader instructions.
• Must be able to perform essential and physical duties of the job with or without reasonable accommodations
• Travel may be required
• 1-2 years of relevant experience.
• Knowledge of Windows operating system environment.
Good Customer Interaction Skills
• Customer Experience
• Personal Effectiveness
"MOAM1"
"CBAM1"
"DCAM1"
Dell is an Equal Opportunity Employer. To learn more about our commitment to Diversity Inclusion, visit: Equal Employment Opportunity Policy Statement