Client Fulfilment Officer
Our client, a global bank, is looking to recruit a client fulfilment officer on a permanent basis for their commercial and corporate banking clients. The area of the bank supports the treasury, commercial credit and technical service needs for the clients. The fulfilment team is responsible for the implementation and servicing of all treasury, credit and depository solutions. The team work directly with clients to provide a seamless and world-class fulfilment service experience.
The main responsibilities for the successful candidate would be to support clients in implementing and on-boarding their products and services.
The officer would be required to project manage and coordinate all activities that lead to successful implementation. The role will focus on developing functional best practice, process design and process people management.
Other responsibilities would include:
· Understanding the Treasury product offerings and ensure an accurate and faultless setup
· Preparing and maintaining a comprehensive project plan with all project deliverables, milestones and engage other resources when needed
· Manage internal teams to deliver solutions on a timely basis in line with client expectations by providing regular updates to clients and business partners.
· Provide guidance to the client with respect to their role and tasks within the plan and ensure the Treasury Sales Officer is kept up to date with necessary information.
· Carry out client project meetings on a regular basis to ensure that the project is being met with regards to timed milestones
· Assist team in dealing with ad-hoc issues and streamlining operational processes to reduce risk and improve efficiency
A successful candidate must be able to demonstrate that their knowledge and skill set would add value to the Implementation Team, typically from the following key areas:
· Treasury or Financial Services experience
· Working knowledge of Cash Management On boarding Products
· Previous banking experience with a basic understanding of Treasury Management products, in-country banking systems, cut off times, pricing conventions and common account and liquidity structures as well as e-banking payment delivery systems would be an advantage
The Candidate would require:
· Excellent interpersonal skills, customer service orientation
· Excellent communication skills both oral and written
· Experience dealing with clients at all levels in a positive and professional manner
· Ability to work under pressure
· Strong organisational skills and project management experience preferably concentrating on cash management solutions for corporate organisations and/or financial institutions.
· Self motivating, flexible, proactive; excellent team player and able to work independent of direct supervision
· Problem/solving/analytical and organizational skills
· Fully conversant with the Microsoft Office Suite
A second European language would be a preferred skill.
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