Client Operations Manager Banking Software
Full Job Description
Client Operations Manager
Alexander Black Recruitment is urgently looking for a Client Operations Manager to join our high profile client.
Our client is the best known wealth management and broker services software provider in the globe they have offices in over 9 countries and their clients consist of all the major investment banks and Asset Managers. This role sits within their Wealth Management Group.
The role reports directly to the CEO of a multi-national software firm, so offers a very significant strategic position in a brand that is well known throughout the wealth management sector. You will be able to drive the business with new products as well as steering current projects in the most effective way.
The Client Operations Manager will manage the UK Support to ensure the business has a strong operational understanding of clients and that production support services meet agreed SLA’s, with invoices raised in a timely and accurate fashion.
You will be responsible for:
- Project and account manage
- 2 Direct reports and dotted line responsibility of 25
- Managing and motivating all project management staff.
- Maximize use of products services within existing clients.
- Understand future release content and be able to explain this content to the client
- Negotiate with the client on future client funded enhancements and negotiate the delivery of the enhancement
- Understand client’s business, infrastructure.
- Efficiently respond to clients for resolution of issues updates.
- Ensure key processes for UK Support team are followed through in a timely manner.
- Understand the client’s current commercials / contractual arrangements
- Ensure service levels are met or exceed client agreements
- Develop Skills within the SDA for continuous improvement
- Continuously review Client Support Management policies and procedures
Candidates must have:
- Strong commercial background in financial software and technology
- Understanding of SDLC and Service delivery
- Experience of Wealth Management, specifically investment products or sips
- Business Analysis background
- understanding of the typical system development
- Ideally Previous experience in Account Management with a Financial Services IT Company
This is a unique opportunity for someone to make a step up to a senior strategic role in a business. You will have a background in Analysis, Professional services or Account management and understand how to deliver results to a client. In return my client offers a superb bonus yearly (Last year 20%), as well as progression to either head of PS, UK Business Head or head of infrastructure. You should be driven and interested to gain some serious financial software experience.
My client is based in London
If this sounds of interest then please send your most recent cv to banking@alexanderblackrecruitment.co.uk or call James Holland on 0207 590 3681
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