Client Relationship Manager – French recruitment

Key Responsibilities

• Account Management
- Maintain and develop strong relationships with key contacts at assigned clients (incl. brokers) as well as internal department (incl. Sales Managers) and maintain regular communication
- Ensure the communication link between client and the company departments works smoothly or is established
- Solve problems and pro-actively establish client satisfaction
- Deal with client queries independently and within agreed turnaround time
- Host or attend client meetings and visits, if and when required including preparing necessary documentation
- Maintain comprehensive client records
- Negotiation in conflict situations to achieve a win-win situation
- Increase business flows by identifying opportunities for maximum growth from existing clients

• Account Renewal
- Pro-actively work with internal departments to successfully negotiate and renew assigned account portfolio and ensure maximum client retention
- Issue renewal documentation within agreed timeframes
- Communicate and document all agreements and requirements for the renewal
- Pro-actively review account performance with group underwriting

• Account Implementation
- Independently manage the implementation of new business won as required
- Liaise with the client and internal departments to successfully on-board the client by taking ownership for the whole process

• Sales Support
- Assist the Sales Team in winning new business and tenders
- Supporting Sales at presentations / site visits and other ad hoc promotions
- Coach and develop other team members and actively participate in company wide initiatives and projects

Experience Required

• Minimum of five years Account Management experience in a client focused role within a Financial Services or Insurance environment
• A Bachelor’s degree or relevant professional qualification
• Previous sales experience would be an advantage
• Fluency in written and spoken English and French is essential

Behavioural Competencies

• Highly customer-focused and strong service orientation
• Excellent interpersonal and communicative skills
• Outstanding ability to effectively communicate both verbally and in writing
• Excellent problem solving skills
• Highly motivated with a positive attitude and innovative
• Ability to work under pressure and meet tight deadlines and service standards
• Capable of prioritising work and working on own initiative and without supervision
• Very strong organisational, time management and administrative skills
• Excellent Team Player
• Ability to motive, coach and influence others and lead by example