Client Relationship Manager, Officer recruitment

Job Description – Officer, Client Relationship for Hong Kong GS clients

Coordinates and manages an enterprise wide view of and approach to the mid-levels of clients with global business, and potential/actual decision makers of our services.

• Manages and builds the business relationship with assigned client base; conduct regular client service review and discussion

• Serves as focal point with assigned clients for the collection and resolution for all service enquiries and issues as well as provides consistent messaging to clients

• Explores and identifies cross-sell opportunities and targets appropriate individuals in client organizations

• Introduces and supports product/sales specialists as needed

• Manages and coordinates internally the new service, new account and new client on-boarding

• Disseminates relevant information to clients on an ongoing basis, in a standard  format, using appropriate reporting mechanisms; coordinates scheduled workshops forums and events;

• Manages, monitors, analyzes, communicates service levels and financial metrics for assigned client base

• Provides root cause analysis and develops solutions with service delivery teams and makes recommendation to management

• Manages information flow internally and with clients regarding service issues, remediation plans and status;

• Facilitates cross divisional resolution of business line conflicts; elevates issues to  management as appropriate

• Communicates client needs and requirements as well as competitive information for products enhancement and development

• Maintains and develops client management plan

• Monitors and be responsible for the profitability of assigned client base and explores ways for improvement

Qualifications

• Bachelor’s degree in business or related field

• Over five years related experience

• Demonstrated knowledge in asset management, asset servicing and trading

• Demonstrate strong interpersonal, communications, analytical, presentation skills

• Had client service and relationship management skills is a plus

To apply this job, please go to below website and find Requisition #: 63161

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