Client Relationship Team Manager

Client Relationship Team Manager - Equity Capital Markets - £50,000 to £65,000 + Excellent package and benefits

Leading London based banking software solutions provider with a global reach is looking for a talented Client Relationship Team Manager to work within a very busy Equity Capital Markets team.

It's a 'Big Job' you will be responsible for the direct management and resource allocation of the relationship team. This will involve training, coaching, mentoring and development of the relationship staff, whilst liaising between internal functions and end users and covering a small number of select clients - Investment Banking clients.

You should have previous experience of managing and mentoring a team, working in a client facing role and the ability to proactively manage client relationships.

Responsibilities include:-
• Manage all aspects of the client relationship team - structure, strategy, process, procedure and all client interaction.
• Manage Relationship Managers, set targets and goals.
• Provide training, mentorship, clear career path and guidance.
• Work with the COO to understand the full org chart of the team and provide every team member with a clear and defined career path.
• Oversee the resource allocation globally.
• Provide defined training paths and ensure the team have a clear understanding of what they must achieve. Provide specific product trainings so that all relationship staff are competent and understand all markets.
• Ensure Relationships Managers and Relationship Associates are building relationships, conducting regular face to face meetings and that all clients are trained appropriately.
• Act as escalation path for Relationship Managers on all clients; assist the Product Director in steering development on the platform.
• Understand all clients' needs and formulate a strategy and plan for the entire relationship team.
• Create plans on an individual basis with each Relationship Manager and their specific accounts.

To be considered for this position you will need previous experience leading teams in a client facing role, have an understanding of Equity Capital Markets and a genuine interest in the Banking and Finance sector.
TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.