Client Reporting Specialist recruitment
Key Objectives of the Role:
- To ensure effective controls and processes are in place to reduce SEI and client(s) risk from a client reporting perspective.
- To act as the key contact for SEI and client(s) on client reporting related issues and manage team to ensure superior customer service and solutions on client reporting related activities.
Responsibilities:
Preparation, Production Distribution
- Lead the team to ensure effective preparation, production and distribution of all daily/periodic end client reporting items (valuation and performance statements, contract notes, advices and tax reports).
- Ensure effective coordination of the reporting process with the various operating units covering; Account Set up Maintenance, Tax processing, Trade Processing and Settlement, Foreign Exchange, Fees, Corporate Action and Income, Corrections Reversals, Reconcilement and Currency processes and functions.
FSA/Client Reporting
- ENSURE they are produced within required deadlines and SLA’S and accurately reflect FSA regulatory requirements.
- Monitor reports highlighting potential issues and offering effective solutions to resolve.
- Act as escalation point for any real or potential client reporting issues and highlight risk to OSC where appropriate.
Processes Procedures
- Participate in the development and configuration of the client reporting solution and where appropriate develop and implement procedures and tools to ensure the accuracy and integrity of the reporting items.
- Continously review processes and reporting to bring standardisation, scale and improved risk reporting to all activities.
- Contributes to planning of business continuity process and procedures
• Proactively recommend innovations and modifications which are in compliance with industry requirements and are consistent with corporate objectives and goals to improve operational processes, systems, policies and procedures.
• Participate in identifying, defining and implementing Quality Assurance processes used to support the client reporting processes within our Global Wealth Services offering.
Vendor/Client Management
- Work with third party vendors to manage the production and distribution processes.
• Maintains direct line of communication with vendor/client and jointly manage the vendor in conjunction with the (non GWS) US Statement Production and Tax team
• Ensures that Client Experience is superior and adheres to SLA
Team Management:
Recruit, motivate, manage and develop the team including:
- Conduct an annual review to assess individual performance against objectives set, identify strengths and development areas and set objectives/development opportunities over the coming year. This should be followed up with regular reviews to adjust /realign as appropriate.
- Handle any employee related issues (performance, grievance, disciplinary, sickness, etc) that may arise within the team in conjunction with HR.
- Ensure we recruit the best talent available outlining job specifications and conducting any briefing sessions/interviews/assessments/feedback, etc as required in conjunction with internal recruitment.
- Work with internal HR and recruitment to ensure continual development and retention of top talent within the team.
- All of the above must correspond and comply with relevant legislation in which the employee is based and company policy and procedures.
Other:
• Develop a comprehensive understanding of the functional capabilities and the mitigations contained within the client reporting processing solution.
- Keep Current – (market conditions, regulation, SEI products and services, etc) and maintain ongoing and effective communication and alignment of these with client business practices.
- Maintenance and updating of internal systems/ data reference points in agreed format to ensure consistency and communication of relevant information within the team and ensure integrity of data.
• Any other ad-hoc projects as required.
Best Practice:
- Adhere to all relevant FSA requirements and compliance.
Technical Capabilities/Skills Experience Required for the Role:
• Ideally degree educated (preferably in Accounting, Finance or business) with solid experience in roles handling client reporting in the Financial Services Industry.
- Excellent knowledge of operational support for global private banking and asset management client reporting requirements
• Knowledge of security types including equity, fixed income, derivative instruments, registered funds, hedge funds, and their inherent reporting requirements and reporting nuances would be advantageous.
• Proficient IT skills – including intermediate excel and databases.
• Experience leading a team.
- Problem solving skills
- Organizational and analytical skills
- Highly motivated and willing to embrace/drive change
- Sound interpersonal and communications skill