Client Sales Manager, Senior Job in Columbus 43219, Ohio US
About Us
Alliance Data® and its combined businesses (including Epsilon® and LoyaltyOne®) is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions, driving business growth and profitability for some of today’s most recognizable brands, such as HSN, J. Crew, The Buckle, and Eddie Bauer, among others. Alliance Data helps its clients create and increase customer loyalty through marketing-driven solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data is a stable, rapidly growing company that employs nearly 9,000 associates at more than 50 locations worldwide. To learn more about us, visit www.AllianceData.com, or follow us on Twitter at www.twitter.com/AllianceDataor on Facebook at www.facebook.com/AllianceData.
About Our Team
Let's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label and co-brand credit card programs enhanced by integrated marketing services. We manage over 90 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.
Responsibilities
Drives Strategic Account Management (SAM) initiatives for Alliance Data and the Client’s business. Manages account team to ensure the account SAM plan is developed and executed on time and as planned. Provides regular updates to senior leadership.
Leverages Business Insights (BI) reporting and key metrics to identify growth opportunities. Transforms business information and data into Critical Few Initiatives (CFIs) via the account management process by building a foundational business case for each initiative. Conducts new idea generation activities during the appropriate stage of the account management process to create new activities around each CFI.
Partners with Business Insight team to establish assumptions and create comprehensive forecasts and budget. Responsible for delivering on forecasted revenue and profitability targets throughout the year, while continually re-adjusting forecast and budget based on existing client trends.
Establishes a comprehensive understanding of client’s business needs, to influence and drive creative solutions. Has a broad understanding of the client’s competitive landscape, and is able to leverage that into opportunities for growth. Can lead cross functional discussions with internal partners to review business intelligence around the client, competitors, and marketplace.
Drives strategy and vision for the overall growth of the portfolio. Leads strategic direction for meetings between key client contacts and Alliance Data to discuss marketing plans, cross-sell new products, resolve open issues and provide progress updates.
Manages the implementation of new clients to ensure execution of collateral, marketing plans and overall SAM plan.
Serves as the primary relationship manager between assigned clients and Alliance Data internal teams. Ensures the resolutions of escalated issues related to marketing programs, call center operations, and store operations. Guides issue resolution communication with Sales Support team and follows through with client when necessary.
Provides coaching to Managers and Coordinators and creates mentoring opportunities for learning and development. Conducts touch bases with direct reports on a regular basis. Works with associates to create development plans based on their goals and level of performance. Guides associate behavior by leading with and demonstrating attitudinal leadership. Demonstrates leadership by training of peers and/or direct reports and being viewed as a knowledge resource.
Qualifications
Knowledge of Retail environment. Knowledge of sales and marketing concepts and principles (segmentation, offer strategies, testing strategy, seasonal planning, email, multi-channel marketing concepts). Knowledge of how to review data that includes analysis based on statistical methods and other advanced statistical concepts.
Strong analytical skills and familiarity with budgeting and business analysis. Professional demeanor with superior interpersonal and (verbal and written) communication skills, including the ability to influence others and be a strong negotiator. Demonstrated leadership qualities and skills to lead a team and provide direction.
Ability to interact with a variety of individuals within all levels of the organization, building and maintaining productive relationships. Excellent project/time management skills and the ability to multi-task in a fast paced environment. Proven ability to build and manage internal and external relationships. Ability to facilitate effective group presentations/discussions. Ability to maintain confidential information. Ability to identify and resolve problems. Aptitude for detail and accuracy.
Some travel required, including overnight stays.
Minimum Qualifications:
Education: Bachelors degree in Marketing, Business, or equivalent education/and or related experience.
Experience: Seven years experience in Sales, Marketing, Operations or strong related credit experience. Two years supervisory experience.
Desirable: Detailed understanding of credit related systems, retail, and proprietary credit card practices. Specific credit-related sales experience. Masters Degree.
Compensation and Benefits
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
Conditions of Employment
All job offers are contingent upon successful completion of drug screen and background checks.
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