Client Service Account Management (Team Leader) recruitment
The individual has a dual role including taking over the function as Client Service Account Management (CSAM) in Japan. He/she’s key responsibilities include:
1.manage the Team and Implementation Managers based in Japan, ensuring that the the team is proactively providing a high level of service to clients.
2.act as escalation point, coach and instilling the Client Service culture, objectives and strategic direction into the team
3.monitoring team’s performance and responsible for the morale of the team ensuring that the quality and management of work is of the highest standard
4.global policies are implemented and adhered to by the team
5.enhance the value of the selected corporate and FI client relationship by ensuring effective delivery of client services and support for GTS Cash and Trade products.
As a CSAM, he/she will also responsible in owning the client relationship from GTS servicing perspective. CSAM is responsible to handle escalation issue and iron out any processing gaps identified during post implementation period. To enable effective client management, CSAM is required to conduct regular face-to-face service reviews and phone health check, preparing and delivering client reports by adhering to strict deadlines, ensuring accuracy of data in all reporting material, coordinating a timely response to client queries in liaison with internal departments and ensuring that all issues raised by clients are addressed and resolved timely.
CSAM is also required to track and analyze the GTS revenue trend, transaction volume trend, balances and credit utilization rate, usage of electronic banking channels and work closely with GTS Sales and Relationship Bankers to execute Account Plans for the clients in portfolio, to cross sell and grow the GTS revenue.